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 birdfeedrPremium,MVM
join:2001-08-11
Warwick, RI
kudos:8 | reply to MikeRivers
Re: FiOS Phone/Internet Battery Backup Unit Aux Power Connector I ordered this part specifically. It fits better than the RS Type H. As far as I'm concerned, this is the right size.
I will fabricate my new cord, plus two others as backup for my 92 y.o. friend and the other neighbor. 6 feet, 18 ga. with battery clips on the other end. | | |
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Reviews:
 ·Verizon Online DSL
| reply to birdfeedr
said by birdfeedr:said by MikeRivers:Interesting. So It doesn't switch to the Aux battery until after the internal battery runs down to the point of shutdown. Then when you restart with the Emergency button, it continues to run from the internal battery for a while longer before switching to the auxiliary battery?
Confirmed in a test still running. Aux battery is 35AH. Internal battery has been stressed previously and BBU is wired to maintain all services during battery operation. Conditions explain 4.5 hours runtime until first shutdown, and 34 minutes of emergency runtime on internal battery. I finally scored a Verizon tech support person who took the effort to figure out what I was talking about when I asked about the auxiliary power connector. This isn't relly relevant to this thread but it's a good enough story to relate anyway. After being stonewalled by a really nice guy at Cyberpower who told me that even if he had the info on the proper connector, he couldn't tell me because of their agreement with Verzion. So I called Verizon again, and sure enough, got not only a "deer in the headlights" agent, but one who would only tell me that she didn't know where within Verizon to go for the information.
So I called back another day, and this time I got an agent who,, while she didn't know about the auxiliary power connector, she took the effort to go to their in-house resources, found the model number for the power unit, went to the Cyberpower web site, and found the same manual that I was looking at. I told her where to look and she found the reference. She e-mailed an in-house tech support person who initially told her that there was no such connector, but she referred him to the same manual we were both looking at. Eventually, she did something I never expected (and which the first agent said she wasn't able to do) and transferred me to the in-house tech guy and we had a good chat. But ultimately, I still was up against a wall. He said that Verizon doesn't support or encourage the use of that auxiliary battery connector because they were afraid that customers would use an incorrect battery and damage the unit. And his bottom line was that since Verizon didn't support connection to an auxiliary battery, he couldn't research it for me. So I guess we're back to cut-and-try.
However, he did tell me something that I didn't know. I guess I assumed that this unit worked just like a UPS, with the battery replacing the AC line lump when power went out. Turns out that this isn't the way it works. When it's running on the battery, only the phone part of the system is powered. The part of the interface outside the house that provides the Internet connection (and TV if I had that) doesn't get powered, so even if I have the router on a UPS (which I do), it won't get the data stream when the power unit is running on battery. One more gotcha that I didn't learn about until after I switched to FiOS.
If you're still reading, can you confirm this - that there's no Internet when there's no AC? Heck, I guess I should just try it myself.
Their thought is that without power, you won't have computers or TV sets, so there's no need to power that part of the fiber interface, and they can get away with a smaller battery. Given that the battery only keeps the phone working, I'm less interested in extending that operation. I hardly make or receive any phone calls. But I'm inclined to connect the power unit to the UPS that runs the computer that's in the same room. | |
Reviews:
·Verizon Online DSL
| Well, so much for that smart guy. I just unplugged my power unit and the Internet didn't go away. Perhaps it does when it gets down to the reserve power (after you push the "emergency" button) but I figure that if it worked for 15 minutes, it'll work until the battery runs down.
I swear, sometimes I don't think the Verizon folks know when they're lying to us. | |
| It has been discussed in these forums so some creative searching may yield results, but essentially there is a short window after switching to battery that all three services (Video/TV, Data/Internet, Voice/Phone) will continue to run. After that window (5 minutes IIRC) Internet and TV will shut down while phone will remain. | |
birdfeedrPremium,MVM
join:2001-08-11
Warwick, RI
kudos:8 | reply to MikeRivers
I thought that you, by referencing that [unspecified] other thread, are aware of this FAQ. I don't know how the CyberPower BBU is constructed, but this may be useful. And, yes, this is definitely not supported by Verizon. Which is why I put in the disclaimer at the end that I did.
The interval for keeping data and TV alive during battery operation depends on the ONT. Mine shuts off after 5 minutes, others have reported 15.
»Verizon Online FiOS FAQ »Can I keep data and TV service active during battery operation? | |
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