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TypeS
join:2012-12-17
London, ON

TypeS to yyzlhr

Member

to yyzlhr

Re: Start client not getting any help from Rogers.

said by yyzlhr:

said by mlord:

said by Cornf1ake:

Is there anything I can do?

Yes. Sign up with Rogers Cable Internet service, but do NOT sign a contract. Once you have service with them, they will fix whatever is wrong. Then cancel and switch back to start.ca.

That's at least $14.95 (activation fee)+potentially one month of service with Rogers. You might as well just pay the $70 for the tech and save yourself the hassle.

You could end up with repeated visits at $50 each (I was told its $50 by the last tech that came to my home). With Rogers he could keep complaining and insisting on tech visits til his issue is fixed.
mlord
join:2006-11-05
Kanata, ON

mlord

Member

said by TypeS:

You could end up with repeated visits at $50 each (I was told its $50 by the last tech that came to my home). With Rogers he could keep complaining and insisting on tech visits til his issue is fixed.

Exactly. The one time I had a Rogers guy around to investigate a (Teksavvy) cable internet issue (not at all signal related), he simply verified good signal and left again. But he did tell me that, had I been a Rogers client, he would not have left until everything was working correctly again. Including replacing the modem, fixing the line, whatever, if need be.
geokilla
join:2010-10-04
North York, ON

geokilla to TypeS

Member

to TypeS
said by TypeS:

You could end up with repeated visits at $50 each (I was told its $50 by the last tech that came to my home). With Rogers he could keep complaining and insisting on tech visits til his issue is fixed.

Rogers told me they charge for technician visits if there is nothing to fix.
Cornf1ake
join:2013-03-16
Guelph, ON

Cornf1ake to mlord

Member

to mlord
So we have no recourse against this type of service?

Is there not someone who regulates this? Can I hire a 3rd party repair man who would have legal access to the box outside to get in and fix the issue?