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geo37027

join:2009-11-03
Brentwood, TN

[STB] comcast EAS outage last night in middle Tennessee

could someone please direct me to where i can find out more about this...

last night, during HBO premiere of The Most Exotic Marigold Hotel at ~7:40pm, the EAS kicked in. there was no audio/on screen message, the set top box just displayed EAS on it's panel and locked onto CSPAN (coverage of Sarah Palin! yay...)

i happened to notice my friends all over middle Tennessee reporting the same situation on social networks.

powering the box down, channeling up/down, unplugging the box, etc. did not resolve the issue. i tried calling Comcast but the circuits were so busy that no calls could get through. after about 45 minutes of this, i gave up and left the house. all was well when i returned at about 2:30am.
--
"We have met the enemy and he is us." --Walt Kelly


geo37027

join:2009-11-03
Brentwood, TN
this occurred on 03.16.2013 at 7:40PM CDT

sorry i had the date in my original post but had some trouble signing in.
--
"We have met the enemy and he is us." --Walt Kelly


gar187er
I do this for a living

join:2006-06-24
Dover, DE
kudos:4
obviously a malfunction of the server.

no one here will know the exact reason.
--
I'm better than you!


Orlando 57

@comcast.net
Oh somebody knows what happened. they just aren't going to say. The reason the line was busy was becasue it happened to everyone and everyone called in. It took the Headend tech 45 minutes to get to the headend and turn off the EAS switch or closure or whatever was causing the issue.

Major screwup that I am sure the engineering department is addressing this morning so it doesn't happen again.


ComastFree

@comcast.net
OK..... let's get this straight.... I pay Comcast to supply a level of service for the bill they present, but when the service fails us customers (you and me); we can't get a credit because they can....or worse yet...they just do it over and over and over....and over? ... let's just open up the state to competition.

----
Mod Note: Let's don't stir up politics in this forum, please.


DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:16
said by ComastFree :

... let's just open up the state to competition.

----
Mod Note: Let's don't stir up politics in this forum, please.

The state is open to competition. It's just that almost no one wants to spend the hundreds of millions to wire up an area to fight for a percentage of another company's customer base to serve them basically the same product. It's very expensive and takes a long time to get any return.
--
Two is one, one is none. If it's important, back it up... Somethimes 99.999% availability isn't even good enough.


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
reply to geo37027
There is an article on the Tennessean site today about this problem:

Comcast viewers get stuck on C-SPAN amid storms
The Tennessean - March 19. 2013
»www.tennessean.com/article/20130···d-storms


geo37027

join:2009-11-03
Brentwood, TN
thanks for posting that telcodad.