We have been on a Charter connection for a couple years now and thus far have had little to no issues. Last year we had a problem with some of the cable boxes and DVR.. Technician came out and switched a connector (or something) on the line outside and it was fixed.
As a gamer I check my connection from time to time, especially before I play a game. The last couple of days we have had packet loss 1-5% ( not bad, but more than normal) and jitter. Local areas when testing are not as bad or not noticeable at all compared to say Chicago.
The above test is just a sample, sometimes it will only be the packet loss and other times it is packet loss, jitter and high ping.
Testing ping using cmd to google running at 4-8 minutes will result in 0-3% packet loss.
I had planned on calling Monday to have a technician sent out. I'm just trying to determine if this is something I can fix or not. I did noticed that the box on the side of our house does not seal properly. Could water in the line cause these results?
I have connected directly to the modem and these issues are still noticeable, although I noticed it is happening less ( or maybe I'm just thinking that it is). Signals on the modem appear normal.
This is a brand new issue and I do not believe many people have charter in my area so I don't think it's a congestion issue. The only thing that has changed from this period of time is we had a couple days where it got real warm, snow melted, the ground un-thawed and then it snowed and everything froze again.
Package = 100Mbps / 5 Mbps
Modem = Motorola SB6120
Router = Netgear 3500L