said by aguen:To be honest I have yet to try and play any games with this current issue.. I decided to check my network quality before hand. I would be more than willing to pay for a truck roll because I would like to get to the bottom of this issue..
You need to perform a "tracert" to one of your game server IP addresses in order to determine where any packet loss, jitter, etc. is actually happening. I doubt Charter will roll a truck just because you think so. The particular speed test site you used in your example is around 200 miles away from wherever you are and it's most likely not on Charters network.