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Wartrace

join:2009-03-07
Wartrace, TN

Gateway timeout 504 errors?

This just started over the weekend. Half the websites I try to connect to result in a 504 "gateway timeout" error.

I ran a speedtest and am getting about 800kbps +/- down and 400kbps up. The ping is acceptable.

I am on the Verizon network using a novatel 760 modem through a cradlepoint mbr90 router.

I had "traffic shaping" enabled on the router which I disabled. This seemed to correct the problem last night BUT it started again this morning. I have never had this issue before even when my service dropped to below 50kbps.

Any ideas?


mistytn

@myvzw.com
Same problem I am having with 760 modem, did restore on pc, same problem, removed & reinstalled novatel drivers same problem, checked other hard drive in pc same problem, then fired up laptop on home wifi same thing , time out error or just spins it wheels, goes to some sites fine at times, then will fail to connect. I wonder if it could be a isolated tower problem, live in TN between Vonore & Madisonville, have outside antenna with amp. Did Google search but no hits on a system problem.

Anyone else having problem in area?

tcassette

join:2013-01-29
Cleveland, TN
I have been having the same problems for the past 4 days. I am SW of Cleveland, TN on Verizon broadband. I have rebooted my Cradlepoint MBR-1000 with Pantech UML-290 USB modem several times, with no effect. When I directly connect the Pantech to a computer and use the Verizon connect software, I see that signal strength is down, and it sometimes connects at 3G instead of the normal 4G LTE.

I filed an e-mail system problem message with Verizon 2 days ago, with no reply.

Wartrace

join:2009-03-07
Wartrace, TN
reply to Wartrace
I'm in Wartrace, TN (southern middle TN) so it is unlikely a tower issue but maybe a network issue?

tcassette

join:2013-01-29
Cleveland, TN
I think it is a network issue, but like I said, I can't get any response from Verizon. Yesterday, I could not even get their "Support" page to load up, even though all sales pages loaded fine. I am sure not going to get on the phone for hours with someone on the other side of the world and have them tell me it is not a Verizon problem. As you may have guessed, it has happened to me before.

tcassette

join:2013-01-29
Cleveland, TN
My Verizon service was back to normal this morning, fast 4G LTE with no problems loading pages. And what a coincidence, I finally (4 days after I notify them) get a call from a Verizon rep asking if I was still having problems. She claimed that they had received no complaints of Tennessee service problems, and implied that there were no issues on their end.

I realize they will have problems now and then. What gets me is that they never own up to them. Somehow a miracle occurs and the service goes back to normal. This crap and the data caps are the main reason I plan on switching to a plan on the Sprint network, either Millenicom or unlimited4g.

decifal

join:2007-03-10
Bon Aqua, TN
kudos:1
reply to Wartrace
I'm surfing through my iphone 4 with verizon (soon to change hopefully), and i've been getting some of these gateway problems too.. Was wondering if I was the only one or not


murfeez_law

join:2013-03-29
Found this on the VZW forum in reference to the USB760

As far as the 504 error "gateway timeout" is concerned, while I was troubleshooting my previous modem problems with Verizon Technical Support, we came to the conclusion that the 504 error was occurring due to sunspots, since, per the Support Specialist, all equipment was working normally within my area and that the outages just suddenly appeared for a week or so, finally disappearing completely. As mysteriously as it appeared, it mysteriously disappeared. If I could make a suggestion to Verizon, they should develop a webpage or website that one could access to show connection reliability within a customer's area. Of course, you would probably have to develop a relationship with NASA to keep track of sunspots and interstellar weather patterns between the sun and earth, such as magnetic storms and the like. Also, you should include power outages and tower disruptions, such as during hurricanes or earthquakes whereupon towers could tumble to the ground. But, this is asking for the impossible because of the cost involved. So I WON'T keep my hopes up.

Truth is stranger than fiction if this indeed was the cause.


dib22

join:2002-01-27
Kansas City, MO
said by murfeez_law:

we came to the conclusion that the 504 error was occurring due to sunspots, since, per the Support Specialist, all equipment was working normally within my area and that the outages just suddenly appeared for a week or so, finally disappearing completely.

*chuckle* I think tech support was having some fun with the user... have you ever heard of BOFH? »bofh.oark.org/390


murfeez_law

join:2013-03-29
I've heard of it from another source as well but not sure how much merit to put into either. Thought it sounded a bit comical to say the least.

Wonder if the full moon would also have an effect? (snickers briefly)


dib22

join:2002-01-27
Kansas City, MO
the only BOFH moon approved excuse is:

»bofh.oark.org/026

first Saturday after first full moon in Winter

:)


murfeez_law

join:2013-03-29
Seriously?


Jim_in_VA

join:2004-07-11
Cobbs Creek, VA
kudos:4

1 recommendation

you guys need another whiskey shot


murfeez_law

join:2013-03-29
Make mine a DOUBLE!!