| [Troubles] need help with windstream lag we have had an latency outage for about a month now when i first called they said they had people working on the problem they said there was a defective part along the wiring and had to replace it the part has been ordered and they are waiting for it to be replaced... i call a week later same thing... i call today and now they are saying they are working on upgrading all their georgia clients to new equipment and won't be servicing my area for the year of 2013.... i can't understand how any company would let a whole year go by knowing that they aren't servicing a ton of people the way they should... the pings ms spikes so high throughout the day netflix constantly buffers the internet drops in and out ... i was wondering if someone could keep me updated on this issue? and also take a look at my gateways specs to see if anything can be done to make it any better for me? i make money off the internet from hobbies such as gaming youtube and selling clothing that i make... and it's been a real hassle as of late to do these things... so if anyone could help i'd appreciate it! thanks!
gateway specs:
DSL Connection Details
DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT2+ Annex A
Downstream Rate: 3580 kbps
Upstream Rate: 752 kbps
Channel: Fast
Current Noise Margin: 24.6 dB (Downstream) 26.8 dB (Upstream)
Current Attenuation: 32.4 dB (Downstream) 14.5 dB (Upstream)
Current Output Power: 1.4 dBm (Downstream) 11.0 dBm (Upstream)
DSLAM Vendor Information: Country: {0xB5} Vendor: {IFTN} Specific: {0xC571}
PVC Info: 0/35
connection type: PPPoE |
|
 WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:33 | Please send me a PM or post in » Windstream Direct so that we can look into the issue.
Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com |
|
| reply to riot808
More bad news as the CEO said in an interview that they weren't going to do do much more after 2013
»stopthecap.com/2013/02/27/windst···cash-in/
Their focus in 2014 is not in serving customers but in making more money for their shareholders by taking advantage of people who have no other options for service. |
|
| wow that is terrible.. thanks for the heads up |
|
