| No response from CV support Sent an email support request Monday afternoon. Got the confirmation email: "We received your email. You can expect an e-mail response within one (1) hour. Thank you, Optimum Service Team."
It's now Tuesday morning, and I haven't gotten a response. |
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| I'd suggest checking your spam filter, waiting a little longer if it is not urgent, then contacting them again via a different method if you still have not received any response back. |
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| I got a response 16 1/2 hours later.  |
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| Email is lowest priority. If you need a prompt answer I would never recommend something that isn't a live option (chat or call). |
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| It wasn't urgent. But if you say you're going to respond in an hour, you should respond in a hour, not 16 1/2 hours! |
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| reply to No Support
In all the times I've emailed them with support questions, they've never gotten back to me. |
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 jaaPremium
join:2000-06-13
kudos:2 | reply to No Support
I emailed once - response ended up in junk folder. Never bothered with that again, just phone or chat. |
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dm145
join:2009-12-12
Clifton, NJ Reviews:
 ·Optimum Online
| reply to No Support
I used chat last night
Inquired about optimum app not working with Network Connection Required message
Waited about 5 minutes and was told immediately that they were aware of and outage.
He also claimed I could have gotten the same info via FB OR Twitter which turned out to be false, could not find any status updates on either site. |
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