Reviews:
 ·Comcast
·WOW Internet and..
| Sterling Heights, MI: Trying for Blast Howdy- I currently have Performance Internet with an Arris EMTA TM402G for phone service too.
Decided to give Blast! a try. Got Comcast support via IM. Seemed to go smoothly. For $10 extra per month I can have Blast! speeds. They are sending me a new EMTA modem and I plan on sending back the old one.
Any idea what modem I will get? Anything to look out for as I activate it & try out the service? What are your experiences in my area with Blast! ? I'm in Sterling Heights, MI.
Thanks,
C1K |
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relish
join:2009-07-21
Sterling Heights, MI | I don't think you need to over-analyze the modem you get. I don't think Comcast lets you choose the model anyway. The installation should be quick and you will then be running 50mbps speeds.
Blast is working fantastic for me in Sterling Heights. I burst up to 90mbps and haven't had any problems! No need to fret unless something goes seriously wrong with your installation. My true speeds are a little faster than they advertise - around 54mbps. |
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 PeteC2Got Mouse?Premium,MVM
join:2002-01-20
Bristol, CT
kudos:6
·Comcast
 ·AT&T Yahoo
| reply to Clocker1000
I'm not sure which model they will send...probably an Arris TM722G (D3, 4x4) or hopefully the newer TM822G (D3, 8x4).
At any rate, it will be a Docsis 3.0 eMTA.
As this sounds like a self-install, all you will need to do is go through their "walled-garden" when you hook up the new eMTA, or at worst, call in and have them provision it. I've done it both ways, either is easy.
If you are using a router, direct-cable your new eMTA to your computer to set it up initailly.
When hooking your router back up, re-boot your eMTA by depressing the modem's reset button in back (because it has battery back-up, you can't just turn it off/on again), then turn on your router so it picks up the new connection.
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Deeds, not words |
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| reply to Clocker1000
If I end up getting the Arris TG862, is there a way I can put it in bridge mode so I can use my own router? |
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 baineschile2600 ways to livePremium
join:2008-05-10
Sterling Heights, MI | Yeah, just call Comcast support to put in bridge modem. Should be a peice of cake.
I got the speeds no problem on my 6120 when they launched a few weeks ago. (15 and Ryan) |
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Reviews:
·Comcast
·WOW Internet and..
| reply to Clocker1000
Apparently my online chat session with customer service didn't result in my order being processed.
I called today to get a tracking number for the modem shipment and they had no record of my requested upgrade. So did it all over again on the phone today. Let's see how it goes. At least the lady who took care of me on the phone was really nice! |
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Reviews:
·Comcast
·WOW Internet and..
| reply to Clocker1000
Firmware Info | 
Signal Levels |
Got the new modem. Initially would not activate online by itself. Comcast website said I needed to call Comcast. I called but got busy and had to hang up.
Tried about an hour later, and the self activation worked fine.
Now I am up and running, phone is working fine too. But I am getting the old Blast speeds. 25Mb Down and 3.5mb Up.
Called support. They indicated I did have the wrong firmware for the Blast Bumped speed but were unable to get the modem to take the new (correct) firmware. They had to send an email to the next level of tech support to have them look at it and they said they would contact me tomorrow.
Can you guys glean anything from my signal levels or firmware info attached? |
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Reviews:
·Comcast
·WOW Internet and..
| reply to Clocker1000
Speedtest results |
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 jaynicklit upPremium
join:2001-02-06
Sterling Heights, MI
kudos:2 | reply to Clocker1000
Your log should show the config file info. It should be something like speedtierextreme2 etc. for blast. Did you try a reset of the modem? Also it's odd you are only bonding to 1 upstream channel. |
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PeteC2Got Mouse?Premium,MVM
join:2002-01-20
Bristol, CT
kudos:6 | reply to Clocker1000
jaynick is right. I would not worry about it too much until tomorrow though, as they already said that they have you provisioned to the wrong tier.
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Deeds, not words |
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Reviews:
·Comcast
·WOW Internet and..
| Seems to be all better now!  |
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Reviews:
·Comcast
·WOW Internet and..
| DiffProbe release. January 2012. Build 1008.
Shaper Detection Module.
Connected to server 213.244.128.168.
Estimating capacity:
Upstream: 11216 Kbps.
Downstream: 168151 Kbps.
The measurement will take upto 2.5 minutes. Please wait.
Checking for traffic shapers:
Upstream: No shaper detected.
Median received rate: 11013 Kbps.
Downstream: Burst size: 4412-7373 KB;
Shaping rate: 57530 Kbps. |
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