Astound → [Equipment] Cable Box Reset from RCN webpage

I used to be able to reset my RCN equipment from the internet MyRCN page. Now I get to this message -

Cable Box Reset - Review the Cable Box Details for the equipment displayed below; press “Confirm” if this is the piece of equipment experiencing a problem. If this information is incorrect, return to the MyRCN\My Account Page and begin again.

After pushing confirm I get the message: Page Not Found.

I find that unplugging equipment and pulling batteries can be very time consuming. I would like to be able to reset from MyRCN page.

I spoke with customer support, and they said someone would call me (a week ago).

I am also unable to order or change my service from MyRCN.

Hey - So sorry you are having issues with MyRcn. I would really like to help you out with this. Using the private IM function on this forum, will you please send me the name on your account so I can take a look?

Thanks so much and again, I am sorry you are having an issue.

Emilie