US Cable Support > Charter Internet/TV > [Other] I wish you would expand to unserved area...

[Other] I wish you would expand to unserved area...

they can do it, but will expect you to pay for the feeder line, take a look at this thread here

"Charter wants to charge me for running cable"

reply to kendall0401
You need to call Charter, use their chat service, visit a local office or write them a letter, because Charter has withdrawn their "direct" contact service here in these forums.

reply to kendall0401
3 miles? might as well be 30 miles, ain't gonna happen in your lifetime.

reply to wingrider01

reply to kendall0401
After looking at the satellite imagery, there is no way you will ever see wired broadband service way out there with very few homes passed. It just isn't economically feasible This is why so many people choose their residence based on connectivity and services these days. Exede Satellite service isn't too bad from what I hear and if you are using it for academics and web access (not gaming or Netflix), you should do just fine with that.

reply to kendall0401
your have to pay money lots of money to get it ran to your house probably several 100 grand is the cost of such a build out to cover your house at minimum since youed need a new node and everthing to be added out

in fact youed be far better off moving into a house with service over staying there it be cheaper

They would pick up over 50 accounts actually. That's the amount of households that have petitioned for service. It would roughly cost 250,000 to lay the fiber and install equipment. If each of the 50 houses pays them 100 bucks a month over the course of the year they could have the installation fee paid off within 4.25 years. With that being said, I'm working in conjunction with the NC Dept of Commerce Broadband expansion director in getting grants to help fund the project. I've seen less populated areas have cable access.

reply to kendall0401
Charter could potentially pick up 15 customers if they would extend their line about 500 feet to get it into my subdivision and they won't do that. I asked what it would cost just to get it to my house (I'm a bit further down the street) and they wanted $8k to do the install. Going to the local office, calling, and using chat has been no help to me.

I live not very far from you (north of Asheville), so you may be dealing with some of the same people. I pay $110/mo to have unlimited 4g through US Cellular...it's an option if you're willing to pay for it. I get on average 20mbit down and 7mb up. I live pretty close to the tower.

I feel your pain. Good luck with the 3 miles, but don't hold your breath.

Hate to break it to you but if Charter didn't care before, they CERTAINLY don't give a darn now with their new, greedy CEO. If they can't make "easy" money on a project like this they won't bother with it.

reply to applerule
I don't even have strong cell service at my house (1 bar in certain spots on verizon). How are your ping times?
Its a sad affair considering we only live around 7 miles from city limits.

Asheville definitely has decent wireless ISPs though, I tried to obtain service. Unfortunately they are one county away from reaching Western Burke Co.

I was actually given the name of the guy in charge of the budget and expansions for charter in neighboring Lenoir. Again unfortunately he is hardly ever in the office.

reply to horseathalt7

reply to kendall0401
Have you looked at »www.lightleap.net/ ? Looks like they cover the Morganton area. Not very fast speeds but definitely better than dialup. I don't know anything about them.

On my U.S. Cellular connection I just ran some tests and put them at the bottom of the post for you.

If you want me to do any more tests let me know and I'll be glad to do so. My wife plays World of Warcraft with no latency issues or anything.

reply to passerby

In charters case there's huge losses and minimal losses, profits are almost non exisistant. They've had ONE minimally profitable quarter in the last five years:
»ycharts.com/companies/CHTR/profit_margin

True but really is it because the company can't make a profit easily OR is it because the executive management is incompetent and short sighted?

Alex I'll take "Incompetent Manglement" for 1000!

reply to horseathalt7
No, it's just smart business. Expanding into areas that would take decades to recoup one's investment is moronic. Despite your personal-misgivings are about the current strategy of the company, spending ridiculous amounts of money to expand into unprofitable areas kinda goes against the whole idea of actually making money, which is what a business is supposed to do.

I the above goes against your claim that he's "very narrow minded" and "short term oriented".

It sounds like you're taking an opinion of one or more facets of the company and applying it to the whole.

You seem very defensive PasserBy. The executive offices probably aren't used to a "customer" being persistent with their dissatisfaction in the way I have been on the internet.

I'm not disagreeing with the way Charter is handling this particular case. They are actually correct.

However, if the customer(s) is/are willing to bear the entire cost of providing the infrastructure to an area I would hope Charter would agree to it.