| UPDATEJonathan C.: Welcome to Cox Live Chat Support. I am happy to assist you. Please allow me a moment to review your inquiry.
Bjnesbitt: okay
Jonathan C.: Hello, I understand that you want information about a maintenance in your area. Am I correct?
Bjnesbitt: well not necessarily information but an explanation as to why this is being done between the time of 12a to 7a on a weekday..
Jonathan C.: I apologize for the inconvenience this is causing you.
Jonathan C.: The maintenance are scheduled in this hours due to the lower quantities of users active during these hours.
Jonathan C.: Our technicians are working to complete the maintenance as quickly as possible.
Bjnesbitt: I understand that, but why does the down need to be 7 hours? Will I be getting some new service or other benefit after this down has been completed?
Jonathan C.: Updates and maintenance of the servers and nodes to distribute the service signal, require time to be successfully completed.
Jonathan C.: We understand the inconvenience this may cause in some of our customers but unfortunately is a process needed from time to time.
Jonathan C.: Is there anything else I can assist you with?
Bjnesbitt: Yes, I would like to request that the maintenance team send out some sort of communication to all users affected when this type of service interruption is planned to happen. Can you send my request to the appropriate person to consider this or should I contact another department to request this to be done?
Jonathan C.: You can send your feedback to us, using this link:
Jonathan C.: Email us
Bjnesbitt: Okay, will do thanks for the information.
Jonathan C.: I apologize for the inconvenience this is causing you.
Jonathan C.: Thank you for choosing Cox as your friend in the Digital Age, remember we are 24/7. Have a nice day. |
| reply to bjnesbitt
I'm sorry but 12am to 7am is a reasonable time for maintenance. I sure it was a terrible, horrible, life altering tragedy but you managed to survive.
What's the point of a "refund" for 7 hours? My cox bill is $230/month or $7.66 per day or .32 cents an hour. Even if you were to convince the cox rep that you're due a refund you're only talking $2.
I'm sure you could find something more calming and constructive to do with your time than berate some poor Cox rep for $2. According to COX's Internet Service Agreement:
quote:
Cox cannot guarantee uninterrupted or error-free High Speed Internet service or the speed of your service. Actual speeds vary.
Would it have been nice for COX to tell you they're going to do maintenance for 7 hours at 12am? Sure. Would it have made sense to notify people that maintenance was scheduled during a time that wouldn't impact 99% of their customers? Probably not. |
