| Can AT&T replace a keystone jack? I want to install two coax jacks and one telephone jack (RJ12, not RJ45). I want the coax jacks to be keystone so I can get a wall plate with label holders. If the phone jack is keystone too and it breaks and AT&T makes a service call, would they be able to put in a new keystone jack? If not, I'll probably use two separate plates and a non-keystone telephone jack. |
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 NetFixerFrom my cold dead handsPremium
join:2004-06-24
The Boro
 ·Comcast Business..
 ·Vonage
 ·Cingular Wireless
·Comcast
| said by Borad:I want to install two coax jacks and one telephone jack (RJ12, not RJ45). I want the coax jacks to be keystone so I can get a wall plate with label holders. If the phone jack is keystone too and it breaks and AT&T makes a service call, would they be able to put in a new keystone jack? If not, I'll probably use two separate plates and a non-keystone telephone jack.
Or perhaps just get an extra keystone RJ12 jack in case an emergency replacement is needed?
I suspect that whether or not an AT&T tech (or contractor) would have a replacement keystone jack would be just the luck of the draw. A tech who did a lot of commercial work would likely have them, but a tech who did mostly residential work might not. FWIW, I used to do a lot of AT&T managed network installs and maintenance as a contractor, and I always kept a variety of RJxx jacks as well as "F" and BNC coax jacks available for emergency replacement use. However, I can't speak for other AT&T contractors or AT&T employees.
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 DennisPremium,Mod
join:2001-01-26
Algonquin, IL
kudos:5 | reply to Borad
They sell these at Home Depot all you have to do is go buy one and insert the bits you want. I don't see where AT&T comes in at all. |
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| I'm installing a low voltage bracket that may be here for 75 years through multiple tenants who may not be DIYers. And if you read the reviews of Home Depot's keystone phone jacks you'll see why I don't want to buy there. I'd like to avoid toolless jacks altogether. |
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 AMDUSERPremium
join:2003-05-28
Earth
kudos:1
 ·AT&T U-Verse
·RoadRunner Cable
| reply to Dennis
I agree with you. [The ones at Home Depot cost $1.88 - just for the phone keystone jack.]
Borad  - take a look the links below- requires a punch down tool.
They even sell similar keystone jacks at Monoprice for less $$.
Wallplate: »www.monoprice.com/products/produ···format=2
Cost: 42 cents, each
RJ12 Jack: »www.monoprice.com/products/produ···format=2
Cost: 78 cents, each
Coax jack: »www.monoprice.com/products/produ···format=2
Cost: 49 cents, each
Total: $2.35
Shipping varies: would be about $2.60 from CA to Milwaukee,WI |
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| reply to Borad
Unless you have the inside wire maintenance plan (monthly fee), you would be charged a service call, the current rate in Midwest is $99. The tech would repair or replace with whatever is on the truck. |
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