O Canada! > Canadian > TekSavvy > NEW RATES - LIVE as of March 20th, 2013

reply to jacketfeng

Re: NEW RATES - LIVE as of March 20th, 2013

reply to Guspaz

reply to TSI Marc
Just subbed from 6/1 -300 g to 25/10 -300 g. While I'm not too happy with the $50.00 dollar activation fee and the $8.00 a month modem rental charge, I'll deal with it. How long before we can purchase the modem, I would really like to knock off $8.00 (plust HST) in the bill Asap.

should have answer next week.
--
Marc - CEO/TekSavvy

reply to TSI Marc
I was wondering, about the VDSL modems, will you only sell the "Sagemcom F@ST 2864", or will there be some options? Ideally, i'd like to buy a modem that offer a bridge mode, with no WiFi capability, and only one ethernet port on the LAN side.

It would also be nice if the modems made it easy for people to get IPv6 Internet connectivity (in routed/not bridged scenarios, of course)

He said yesterday the sagecom is the only modem allowed by bell

reply to bbwarrior
Yeah, I called in today and was able to get the new rates and new activation fee. I was charged on Tuesday though, so they just put the rest as a credit on my account.

Here's how it went...

I had to "cancel" my order, and there was no cost to do so. It did push my install date back a week. Instead of tomorrow, it would be next Friday... But...

While I was on the phone with TSI customer service, my cell rang from TSI cancellations department and offered to un-cancel my service and just apply the credit instead of creating a new order; keeping my install for tomorrow!

Well done TSI, certainly a better experience from dealing with the big guys.

reply to TSI Marc
how do I upgrade on the web site?
If I click on the speed I want on the 1st page it looks like a new customer sign up.
If I sign into the customer portal although it states that I can change DSL speeds there, the option isn't there in the drop down list.

reply to TSI Marc
Website shows I only qualify for 25/10 DSL, but I can get 50/10 with Bell (I am on it, and have an attainable of 83/35).

Is this a website error? I cant see the pricing even.

reply to kingb71
Right now, you have to call in to make the change.

reply to coaxguy
If you qualify for 50Mbps with Bell and on our site it says 25, you more than likely qualify for 50 with us as well. I can always double check (PM me your details) but I am fairly confident.

Our team is working on this.

reply to InvalidError
Thanks for the explanations InvalidError and Guspaz.

However I was kind of hoping for somebody from TSI to shed some light on the Ont/Que pricing scheme, however it seems to have fallen on deaf ears, or they choose not to divulge deals they might or might not have made in Ontario with and or without Bell.

fair enough, I missed where you had explained it, my mistake. thanks

reply to TSI Marc
Hey now that the new rates are in effect, are uploads exempt from your 300gb transfer limit?

reply to TSI Marc

reply to TSI Marc
The "TekSavvy Service Change Request Form" is not very clear (pick DSL GAS to go from 6/0.8 to 7/1?). But does that mean that going from 7/1 to 10/1 would cost $95?!
Current options:
Dial-Up - Change of Package - $0.00
Dial-Up - Moving - $0.00
DSL GAS (ON/QC) - Change Service Address - $50.00
DSL FTTN (ON/QC) - Change Service Address - $95.00
DSL GAS Dry Loop (ON/QC) - Change Service Address - $69.99
DSL FTTN Dry Loop (ON/QC) - Change Service Address - $114.99
DSL GAS (ON/QC) - Changing GAS Phone Number - $50.00
DSL FTTN (ON/QC) - Changing FTTN Phone Number - $95.00
DSL GAS (ON/QC) - Changing Phone Provider - $50.00
DSL FTTN (ON/QC) - Changing Phone Provider - $95.00
TekTalk - Moving - $0.00
TekTalk - Change of Package - $0.00
TekTalk - Changing Phone Number - $0.00
Phone (ON/QC) - Removing Feature - $5.00
Phone (ON/QC) - Change of Directory / Display Name - $30.00
LD (ON/QC) - Change of Package - $0.00
Cable (Chatham) - Moving - $65.00
Cable (Chatham) - Change of Bandwidth Plan - $0.00
Cable (Chatham) - Change of Speed Package - $0.00
Cable (ON) - Change of Bandwidth Plan - $0.00
Cable (ON) - Change of Speed Package - $0.00
Cable (QC) - Moving - $85.00
Cable (ON) - Modem Swap - $0.00
Cable (QC) - Modem Swap - $5.00
Cable (CHATHAM ONLY) - Modem Swap - $0.00

EDIT: Ah, just read TSI Andre's post, I guess WE MUST CALL.

I was just about to reply to you to advise that you would need to call in to make that change. With all the changes going on, some things are in the process of being updated. We can definitely take care of that if you call us for the change

Cheers,

TSI Jonathan
--
E-Services Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.

reply to TSI Marc
When I called (and waited in queue...) was told I cannot make any changes, the new rates are not available until March 27... No reference to this in this thread, title clearly says "NEW RATES - LIVE as of March 20th, 2013". Just strange...