said by DJboutit:... they always ask for the last 4 digits of sn number ...
A few years ago, you used to be asked for your mother's maiden name in order to prove you were who you said you were.
However, social media has pretty much killed that level of shared secrecy, so now the question of the day seems to be, ~what are the last four digits of your SSN~.
At some point when the hackers manage to get the last four digits of enough peoples' SSN, I fear what the next "shared secret" question will be.
CustServRep: "I'd like to help you with that issue, but first I need you to confirm you are the account owner.... how often do you clip your toenails?"
What is scary about that, is that it implies there is a database of that information......