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Saint-Laurent, QC
reply to zeroreality

Re: NEW RATES - LIVE as of March 20th, 2013

said by zeroreality:

Dammit TSI!

I signed up on Monday (two days ago), what are the chances I can get the new rates ($33/mo instead of $47/mo) including the new install/setup fee ($25 instead of $95)?

My services aren't even hooked up yet.

epic fail, I'm sure they'll work something out.


Mississauga, ON
Yeah, I called in today and was able to get the new rates and new activation fee. I was charged on Tuesday though, so they just put the rest as a credit on my account.

Here's how it went...

I had to "cancel" my order, and there was no cost to do so. It did push my install date back a week. Instead of tomorrow, it would be next Friday... But...

While I was on the phone with TSI customer service, my cell rang from TSI cancellations department and offered to un-cancel my service and just apply the credit instead of creating a new order; keeping my install for tomorrow!

Well done TSI, certainly a better experience from dealing with the big guys.