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pclover

join:2008-08-02
Santa Cruz, CA
Reviews:
·Comcast

4 edits

[Rant] Comcast Custom Service is worse than ever.

From what I can see Comcast is the #1 worst company in terms of customer service. 5 calls to try and order two DTA boxes to be told on call 5 from the supervisor "Comcast is no longer shipping DTA boxes That's why your two previous ordered were canceled." WHY WASN'T I TOLD THIS BEFORE HAND IF SUCH AS THE CASE AND IT APPEARS IT"S NOT

What is this? Is this some hockey pokey to try and make more profit?

Seriously ...

I"m tired of the round robin Your DTA's will be shipped. No, There is no such order on your account and now this.

Honestly, There customer service guarantee is a joke that is read from a script and the Comcast cares is more like Comcast doesn't care

Comcast Steve, netcool, The local guy I have contact with and another member here actually did care and worked to resolve the problems in the past.

If I had another option I would drop Comcast instantly!

No wonder Comcast Steve left this joke of a company. I don't blame him one bit.

Having to call Comcast for issues or do ANYTHING with the account is one of the least favorite things to do.

I have to prepare myself for stress, frustration, and confusion. I wish I had a Demolition job at times when talking to Comcast.
Expand your moderator at work

RalphKramden

join:2007-01-10
Newtown, PA
reply to pclover

Re: [Rant] Comcast Custom Service is worse than ever.

In my experience, Comcast service & customer service have been great.

testhomer

join:2001-12-26
Clovis, CA
reply to pclover
Maybe just wait until next week(3/28)

See linked article

»www.mercurynews.com/breaking-new···ital-age


pclover

join:2008-08-02
Santa Cruz, CA
Reviews:
·Comcast
said by testhomer:

Maybe just wait until next week(3/28)

See linked article

»www.mercurynews.com/breaking-new···ital-age

THANK YOU! That solves my problem!

Seriously Comcast, Why couldn't they tell me that?