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Harte

@charter.com

Fort Worth Charter

Kind People,

Look Im trying to love you but having a hard time. All week there has been connectivity issues with Charter I'm in Fort Worth 76179. Down between midnight and 9 AM. Modem shows all week even after restart DS light yellow.

Here's my speed test.



This is the top product Internet only service 100 bucks a month. Having a real hard time with this price against sketchy performance.

Here's a trace minutes ago no connectivity what so ever. Now working

traceroute to google.com (74.125.227.71), 30 hops max, 60 byte packets
1 192.168.1.1 (192.168.1.1) 0.353 ms 0.411 ms 0.513 ms
2 10.108.64.1 (10.108.64.1) 11.028 ms 11.452 ms 11.667 ms
3 dtr01ftwotx-tge-0-1-1-0.ftwo.tx.charter.com (96.34.113.114) 15.761 ms 15.949 ms 16.170 ms
4 crr01ftwotx-tge-0-3-0-11.ftwo.tx.charter.com (96.34.113.176) 20.264 ms 20.481 ms crr01ftwotx-tge-0-3-0-12.ftwo.tx.charter.com (96.34.113.192) 19.939 ms
5 bbr01dllstx-bue-2.dlls.tx.charter.com (96.34.2.32) 20.902 ms 21.119 ms 21.336 ms
6 prr01dllstx-bue-3.dlls.tx.charter.com (96.34.3.69) 20.533 ms 10.939 ms 11.218 ms
7 72.14.222.44 (72.14.222.44) 15.580 ms 96-34-149-30.static.unas.mo.charter.com (96.34.149.30) 10.758 ms 10.944 ms
8 72.14.233.65 (72.14.233.65) 15.063 ms 14.794 ms 15.253 ms
9 209.85.250.199 (209.85.250.199) 16.049 ms 16.235 ms 16.455 ms
10 dfw06s07-in-f7.1e100.net (74.125.227.71) 19.663 ms 20.133 ms 19.841 ms

Today I'll change over to lowest speed I pay 100 a month for quality not this BS.

sittin_tech

join:2004-04-13
Rochester, MN
kudos:2
What speeds do you get on speedtest.charter.com

» Charter Internet/TV Forum FAQ »10 steps to help others help you.


harte

@lstn.net
The Strangest Thing after I posted on here (top post) 10 minutes later - aftr 5 days of the intermitent up and down with continual yellow DS lite I witnessed an automatic reboot of my modem and for first time in 5 days the yellow DS lite went out. I assumed my post prompted a senior admin from Charter to fix, maybe not. So it's all pretty good now . I did a speed test last night speedtest.charter during prime traffic and received 18 mbps down and 4 up at speedtest.charter.com this morning I'm flying
»speedtest.ookla.com/result/2059367241.png

This connetion advertised speed is 100/5 I checked my plan. Don't think I've ever received half of that so not sure if there is a config problem there.

thanks for the help


bkoeni1
The Ends Of Invention
Premium
join:2000-12-13
Fort Worth, TX
Reviews:
·Charter
reply to Harte
I'm in Fort Worth in the Meadowbrook area and I too have the 100/5 from Charter. I've had it for more than a year now and very seldom have had any problems. The last speed issue I had with them, they sent a tech out and he replaced the splitter and that fixed my speed problem. I have only internet service from them.
Here's a normal speed test result:
»speedtest.ookla.com/result/2059686816.png
--
Small minds talk about people.
Medium minds talk about events.
Large minds talk about ideas.
Great minds talk about Broadband !


Ridglea Hill

@mycingular.net
I am on 100 mbs package too but this past week I keep dropping connection. Been great for a year+.


harte

@charter.com
reply to bkoeni1
Interesting I figured everyone was getting way below advertised although my upload seems pretty good. Appreciate the response gives me a different perspective on this.


harte

@charter.com
reply to Ridglea Hill
»speedtest.ookla.com/result/2060639967.png wow here is my 100 dollar connection tonight ... geeze


Ridglea hill

@charter.com
reply to Ridglea Hill
3 to 5 dispatch and at 528 they call bc they have GPS no laptop and lost. Wow.