[Speed Issues] New to Charter...some issues...slow upload speeds
New to Charter in North Houston area...service was awesome for the first 2 weeks with over 30Mbs down and 4-5Mbs upload. One day the internet goes down and have had intermittent problems since. Had appointment for Tech...they auto-canceled that appointment due to an "outage" with no notice...4 days later another hiccup and another appointment set and then auto-canceled (I called when no tech showed up). Speed Tests on this site and other show various download speeds between tests from 18Mbs upwards to 30+Mbs so no big issue there but the upload speed has not tested above 2.1Mbs since that day. Is this a normal upload or what should I be seeing?
I'm willing to overlook some issues I'm having as I'm using a router I bought a couple of years ago (that seems to be dropping it's connection to the modem) before I had Uverse for the last 3 years...replacement arriving today. Also my neighborhood has Charter but I was never aware so not sure how many people are actually using it.
Re: [Speed Issues] New to Charter...some issues...slow upload sp
I usually get 4M up consistently, so I don't think that is normal.
I think your current experience has to do with whatever is causing outages in your area which also got your service calls canceled. I'd give it a few days and if it doesn't improve place another service call. Maybe the new router will also help.