 tobyTroy Mcclure
join:2001-11-13
Seattle, WA
 ·OlyPen, Inc.
·CenturyLink
| reply to Ravynmagi7
Re: [CenturyTel] Being terminated for excessive usage You should write them a letter telling them that without a way to see how much you're using, its impossible to see if you anywhere near a max amount.
It is similar to getting a speeding ticket from a police officer, when you car doesn't have a speedometer. You have a general idea, but not an exact amount.
There is no reason why CL couldn't have a counter on their website, just like Comcast does. I do know that CL's account access website doesn't work most of the time.
An option for you is to use a third party ISP along with CL as the DSL provider. |
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Reviews:
 ·RoadRunner Cable
| said by toby:You should write them a letter telling them that without a way to see how much you're using, its impossible to see if you anywhere near a max amount.
It is similar to getting a speeding ticket from a police officer, when you car doesn't have a speedometer. You have a general idea, but not an exact amount.
There is no reason why CL couldn't have a counter on their website, just like Comcast does. I do know that CL's account access website doesn't work most of the time.
An option for you is to use a third party ISP along with CL as the DSL provider.
I like your direction, but I think a letter is actually the worse way to address the situation. How CL can have data caps, but essentially refuses to provide customers with a tool to track is beyond my comprehension.
My suggestion, that's if you're wanting to make a big Fing deal about this (which is the point of DSLR right?). You need to contact one of the big news channels in Phoenix or Seattle or whatever large city is near you. I know both of those cities have large CTL service territories. Go to their consumer investigation team, tell them that CTL is enforcing something that can't prove on your and that your service was disconnected. Say it's some type of life or death situation and I know that they'll listen.
CenturyLink doesn't give two shits about any letters from individual customers, but their panties get all tied up in a wad whenever the news teams come calling. To me, they are more effective that the FCC, PUC, BBB, AGO, DOA etc etc etc. |
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Reviews:
 ·DIRECTV
| Not surprised at all. I totally agree about the illogical rational of having caps but not offering a tool to monitor usage.
Basically they don't want to have a solid way to do this, I think they just want to be able to terminate any customer, at any time, for any reason. Just more baulderdash from the service providers in this country.
It's gotten to the point where these providers charge outrageous sums, apply equally outrageous caps, and have outrageous terms of use, that seem to be whatever they feel like.
The only thing that will change this attitude is when the government starts regulating internet service as a utility, which is EXACTLY what needs to happen. |
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| reply to toby
Re: [CenturyTel] Being terminated for excessive usage said by toby:It is similar to getting a speeding ticket from a police officer, when you car doesn't have a speedometer. You have a general idea, but not an exact amount.
Jjust like the police officer (Centurylink) couldn't care less if your car (computer) doesn't have a speedometer (bandidth meter). It's your car (computer), so it's your responsibility to obey the speedlimit (usage CAPS). |
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| Terrible analogy.
Here's a better one - If you have a question as to your electricity usage, you have an easy way to check your current usage by reading the meter on your house. |
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| have you posted this on their face book page?? always good to do thAt |
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| reply to JustAmazing
While I completely agree that centurylink should have some type of way to check your usage I feel that the ultimate responsibility rests on the end user not having some way to determine your usage.
Like Toby's analogy, it's not the cops job to monitor your speed, you should have a speedometer and if you don't it's still not the cops problem.
The same goes here. Yes, CTL should have some way for you to check but until they get off their collective fat a**es and do something you shouldn't sit back and twiddle your thumbs and say it's Centurylinks problem. It takes two to tango. Also how are you going to check/challenge them to make sure they're right |
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| While I know people can get a router that was DD-WRT on it & use that as a guideline, it would be nice to have something to compare it to |
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Reviews:
·RoadRunner Cable
| reply to firedrakes
said by firedrakes:have you posted this on their face book page?? always good to do thAt
LOL.... have you seen their page these days?? They barely can even give you some wishy washy apology. They used to have a great presence up here and then once the Qwest merger happened things went to shit. Why? I have no idea!!! |
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