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Reviews:
 ·RoadRunner Cable
| reply to toby
Re: [CenturyTel] Being terminated for excessive usage said by toby:You should write them a letter telling them that without a way to see how much you're using, its impossible to see if you anywhere near a max amount.
It is similar to getting a speeding ticket from a police officer, when you car doesn't have a speedometer. You have a general idea, but not an exact amount.
There is no reason why CL couldn't have a counter on their website, just like Comcast does. I do know that CL's account access website doesn't work most of the time.
An option for you is to use a third party ISP along with CL as the DSL provider.
I like your direction, but I think a letter is actually the worse way to address the situation. How CL can have data caps, but essentially refuses to provide customers with a tool to track is beyond my comprehension.
My suggestion, that's if you're wanting to make a big Fing deal about this (which is the point of DSLR right?). You need to contact one of the big news channels in Phoenix or Seattle or whatever large city is near you. I know both of those cities have large CTL service territories. Go to their consumer investigation team, tell them that CTL is enforcing something that can't prove on your and that your service was disconnected. Say it's some type of life or death situation and I know that they'll listen.
CenturyLink doesn't give two shits about any letters from individual customers, but their panties get all tied up in a wad whenever the news teams come calling. To me, they are more effective that the FCC, PUC, BBB, AGO, DOA etc etc etc. | |
Reviews:
 ·DIRECTV
| Not surprised at all. I totally agree about the illogical rational of having caps but not offering a tool to monitor usage.
Basically they don't want to have a solid way to do this, I think they just want to be able to terminate any customer, at any time, for any reason. Just more baulderdash from the service providers in this country.
It's gotten to the point where these providers charge outrageous sums, apply equally outrageous caps, and have outrageous terms of use, that seem to be whatever they feel like.
The only thing that will change this attitude is when the government starts regulating internet service as a utility, which is EXACTLY what needs to happen. | |
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