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changing customer policy and hidden fees from Direct TV

Initially the service with Direct TV was good, but we found a better deal with AT&T U-verse.

When it came time to cancel, we asked multiple times if there was a cancellation fee.

Months later we received a bill for a cancellation fee. Now over a year later we are still getting harassed by a collection agency.

How come Direct TV does not listen to all those recorded phone conversations and acknowledge that one of their agents assured us that there would be no cancellation fee?????
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