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arkayem

join:2013-01-26
Richmond Hill, GA

1 edit

[DSL] Netgear 7550 problems

I have a 3 MB/S DSL line and use a Frontier supplied Netgear 7550 ADSL2 modem.

People in my family have three iPads, a Mac PC, an ip Camera, and a Samsung TV that all connect solidly and remain connected.

But I have a nearly new Dell laptop running Windows 7 that works on every other WiFi network I've ever tried, but not this one. I can get it to work for a short time on this network only if I reboot the 7550.

I have upgraded all the drivers in my laptop to the latest versions.

My laptop works solidly at my home using a Netgear Wireless Router connected to a simple DSL modem.

What am I missing? What can I do to make my laptop connect and stay connected?

Thanks,

Russ

arkayem

join:2013-01-26
Richmond Hill, GA

Is there any way to make the 7550 work as a simple ADSL2 modem and connect a Netgear Wireless router to form the network?

Thanks,

Russ



Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:1

1 edit

Yes, you can place the 7550 in bridge mode and place the Netgear behind it. You will have to setup the PPPoE or PPPoA information and your Frontier credentials on the Netgear.


arkayem

join:2013-01-26
Richmond Hill, GA

1 edit

said by Hank:

Yes, you can place the 7550 in bridge mode and place the Netgear behind it. You will have to setup the PPPoE or PPPoA information and your Frontier credentials on the Netgear.

Thanks, but I know absolutely nothing about DSL or Modems. I know what my 'Frontier credentials' are to log on to their network using the 7550 in gateway mode.

However, Frontier says they don't support or even know if a bridge mode exists on the 7550. And of course, there is no manual.

How do I put the 7550 in bridge mode? What are the steps?

What's PPPoE and PPPoA? Is this a mode I choose inside the 7550?

Thanks,

Russ


Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:1

reply to arkayem
Russ please see the response in the thread on the 7550 manual by Smith. If you have any further questions please let me know.


FTR Tech

join:2013-02-12

reply to arkayem
If your computer will connect to the wireless modem and not the 7550 there must be an issue with the encyrption method. They are basically the same equipment as far as the OSI layers go. The firmware is differenet because one has ADSL capabilities obviously.
If you wish to connect with the wireless router instead of the 7550 modem all you have to go is turn off the wireless in the 7550. Once the wireless is off in the firmware you can connect the wireless router of your choosing to the modem in either port 2,3, or 4.
It is easier to setup in this configuration then it is to go through the bridging process and hope that your wireless modem will authenticate with your PPPoE username and password.

I hope this helps.



Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:1

FTR Tech - very good point.


arkayem

join:2013-01-26
Richmond Hill, GA

reply to FTR Tech

said by FTR Tech:

If your computer will connect to the wireless modem and not the 7550 there must be an issue with the encyrption method. They are basically the same equipment as far as the OSI layers go. The firmware is differenet because one has ADSL capabilities obviously.

I have noticed that even when I connect my laptop to the 7550 using an ethernet cable that it still will not connect reliably to the internet. It will connect to the internet after I reboot the 7550, but after a few minutes, it drops this connection.

As I mentioned before: My laptop connects reliably to every other network I have ever tried!

So, why would my iPad and MacBook both connect reliably to the 7550 when my laptop will not? Just doesn't make sense to me!

Thanks for your comments.


Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:1

Do you have a firewall running on your laptop? If so maybe that is causing the issue. What OS are you using?


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