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thewolfman

join:2003-04-03
Niagara Falls, NY

Vonage and Time Warner Internet

I have been having an issue with Vonage for the past month or so, and I'm looking for some help.

When I make a phone call, the person on the other end cannot hear what I am saying due to the audio cutting in and out. I have a new Vonage device, placed the device first after the cable modem, checked my phone wiring in the house, replaced network cables going from modem to vonage device and router. Nothing helps. I even ran vonage without the router in the mix and only one phone connected to it.

I have called Vonage and they say it HAS to be an internet issue. My TW speed is 30Mbps down and 2Mbps up.

I'm out of ideas, any ideas anyone?

Thanks!!
--
Live and learn........



ilikeme
I live in a van down by the river.
Premium
join:2002-08-27
Sugar Land, TX
kudos:1

Have you tried a different phone?



NetFixer
Snarl For The Camera Please
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
·Comcast
reply to thewolfman

said by thewolfman:

I have been having an issue with Vonage for the past month or so, and I'm looking for some help.

When I make a phone call, the person on the other end cannot hear what I am saying due to the audio cutting in and out. I have a new Vonage device, placed the device first after the cable modem, checked my phone wiring in the house, replaced network cables going from modem to vonage device and router. Nothing helps. I even ran vonage without the router in the mix and only one phone connected to it.

I have called Vonage and they say it HAS to be an internet issue. My TW speed is 30Mbps down and 2Mbps up.

I'm out of ideas, any ideas anyone?

Thanks!!

Possibly your statement "I have a new Vonage device" is an explanation for your problem if the new device is a VDV23. I have found that device to be an abysmal ATA/router ( »[Equipment] !#$%&! VDV23 ). I recently obtained two D-Link VTA-VR boxes from Amazon, and they are much better ATAs. I have no dropped voice or fax calls, no noise or dropout, and no Internet disruptions with the VTA-VR boxes.

If connecting the Vonage adapter directly to your cable modem with nothing else except a wired phone (not a wireless phone) connected directly to the Vonage adapter still produces the problem, try taking your Vonage adapter to a friend's or relative's home and see how it works with a different Internet environment. If it works in another location, then you have a modem or Internet connection problem.
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.

When governments fear people, there is liberty. When the people fear the government, there is tyranny.


thewolfman

join:2003-04-03
Niagara Falls, NY

It is the VDV22 device. I called Vonage regarding the issue, and they sent me the new device. I also connected the device to the cable modem with a wired phone and the issue still exists. I think I'll try your other suggestion and take it to my in-law's house and try it.

Time warner says the issue isn't on their end and Vonage say it is on time warner's end, here I am, stuck in the middle(great song!!).

I'm a bit leary now to invest in a different device to handle the VoIP, as I don't know if it will fix the issue. Hate the thought of going back to Verizon POTS.
--
Live and learn........



NetFixer
Snarl For The Camera Please
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
·Comcast

said by thewolfman:

It is the VDV22 device. I called Vonage regarding the issue, and they sent me the new device. I also connected the device to the cable modem with a wired phone and the issue still exists. I think I'll try your other suggestion and take it to my in-law's house and try it.

Time warner says the issue isn't on their end and Vonage say it is on time warner's end, here I am, stuck in the middle(great song!!).

I'm a bit leary now to invest in a different device to handle the VoIP, as I don't know if it will fix the issue. Hate the thought of going back to Verizon POTS.

The finger pointing between the ISP and the VoIP provider is pretty much SOP, no matter who is the ISP or the VoIP provider.

My earlier suggestion of using a different Vonage ATA was strictly intended for the case where you were able to determine that the Vonage box was at fault. I definitely would not invest the time or money on a different Vonage ATA unless I knew for sure that the Vonage ATA was the culprit. In my case, I was able to prove that the VDV-23 was causing my problems because I had a retired RTP300 and a VT2442 to test with. If those old ATAs had not taken up more comm rack space than I had available (and they generated too much heat to allow safe stacking), I would have just used them instead of buying the D-Link VTA-VR boxes (they are even smaller than the VDV-23 and are also safely stackable).

If I had not been able to resolve my Vonage problems, I would probably have switched to Comcast's VoIP product instead of going with AT&T POTS. I recently did try to use only cell phone access, but that did not work out very well as my only telephone service, and I reactivated my Vonage service.
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.

When governments fear people, there is liberty. When the people fear the government, there is tyranny.


cork1958
Cork
Premium
join:2000-02-26
reply to thewolfman

FWIW,
I have the VDV22 and have had it for 2 or 3 years now. Haven't had a single issue with it, once Netfixer had me straightened me out on my connection issue at the beginning. That was me mainly being brain dead though!!

Couldn't fathom going back to a POTS line and those absurd bills again so would probably go with Charters VoIP if my Vonage ever screwed up so bad to be unusable.
--
The Firefox alternative.
»www.mozilla.org/projects/seamonkey/



thewolfman

join:2003-04-03
Niagara Falls, NY

Well, I ordered POTS from verizon today, wife wants a stable phone connection and I can't blame her.

Would TW VoIP be any different? Just wondering because I have a week window to cancel verizon.
--
Live and learn........



NetFixer
Snarl For The Camera Please
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
·Comcast

said by thewolfman:

Well, I ordered POTS from verizon today, wife wants a stable phone connection and I can't blame her.

Would TW VoIP be any different? Just wondering because I have a week window to cancel verizon.

I am not familiar with the TW VoIP offering, but the VoIP from Comcast uses a separate cable channel, and is not linked to their HSI at all, so there is no interaction with Internet usage. Everyone I know who has it is very pleased with both the reliability and sound quality. Maybe you should post your TW VoIP question in this site's »Time Warner Cable TV/Voice forum to get opinions from TW users.
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.

When governments fear people, there is liberty. When the people fear the government, there is tyranny.


thewolfman

join:2003-04-03
Niagara Falls, NY

Well, I have cancelled the verizon POTS order, and now have time warner coming to install phone service. After talking to quite a few family and friends that have TW phone, I am reasonably certain that it will fix the issue, no way to know for sure until it is hooked up. There is no contract and no install fee, they waived it, so I have nothing to lose.

I'll let you know how the service is after I switch. Thanks for the help!
--
Live and learn........