Most programs lost descriptions

Author	All Replies
andyross Premium,MVM join:2003-05-04 Schaumburg, IL	Most programs lost descriptions Now, another weird bug, possibly with A30. This morning, most of my programming has lost their descriptions. I have the titles and other info, but no description. Looking at the iGuide diagnostics, there was no purge, and not even the normal triage. But, the amount of available memory for guide data has jumped from around 800K last night, to over 3M now. I hope it starts to fill back in, but even current programming doesn't have a description, and that info is sent nearly continuously.
	to forum · permalink · 2013-03-22 08:23:01 ·
sportsfan54 Premium join:2001-04-27 Laurel, MS	Same thing here. I have the Motorola HD box.
	to forum · permalink · 2013-03-22 08:29:42 ·
submariner join:2001-12-12 State College, PA	reply to andyross Seeing the same thing here in State College, Pennsylvania but the On Demand information is there. I have a Motorola HD box
	to forum · permalink · 2013-03-22 08:31:54 ·
mustang50 Premium join:2005-05-06 Roseville, MI	reply to andyross I'm getting the same...no descriptions..
	to forum · permalink · 2013-03-22 10:23:22 ·
jblues join:2001-04-28 Allen Park, MI	reply to andyross Must be something system-wide, because I have the same issue.
	to forum · permalink · 2013-03-22 10:27:21 ·
Linklist Premium join:2002-03-03 Longport, NJ kudos:5	reply to andyross In NJ I am seeing the same. Even power-cycled the Motorola DVR and still no show descriptions. Comcast has lost this info nationally.
	to forum · permalink · 2013-03-22 10:41:07 ·

andyross Premium,MVM join:2003-05-04 Schaumburg, IL	reply to andyross There is a thread on the Comcast forums here: »forums.comcast.com/t5/XfinityTV-···-message
	to forum · permalink · 2013-03-22 11:29:11 ·
same_here @comcast.net	reply to Linklist Same thing here in Memphis, TN on a Cisco RNG150 running I-Guide S25.
	to forum · permalink · 2013-03-22 11:41:51 ·
Linklist Premium join:2002-03-03 Longport, NJ kudos:5	reply to andyross said by andyross: There is a thread on the Comcast forums here: »forums.comcast.com/t5/XfinityTV-···-message Moderator ComcastEric Posts: 507 Registered: 06-29-2011 Re: Where's the description in the channel guide? 03-22-2013 11:53 AM I've received confirmation that our teams are aware of this issue and are working as quickly as possible to resolve it. We apologize for any inconvenience. Eric
	to forum · permalink · 2013-03-22 12:06:55 ·
aabaaf join:2011-12-09 Lombard, IL	reply to andyross According to the link posted by andyross, COMCAST/XFINITY is aware of the issue, and the engineering teams are looking into it as we speak. They don't have a resolution, or resolution time as of this posting.
	to forum · permalink · 2013-03-22 12:07:36 ·
JoeHemi join:2011-05-06 united state	Just another Apex bug. One of the many to still come. Motorola simply doesn't care anymore.
	to forum · permalink · 2013-03-22 12:33:38 ·
andyross Premium,MVM join:2003-05-04 Schaumburg, IL	It has nothing to do with Motorola. Somebody with S25 (Cisco version) also has the problem. This is most likely due to corrupt Guide data, or some master database got blanked out and it was passed on to the boxes.
	to forum · permalink · 2013-03-22 12:49:38 ·
cypherstream Premium,MVM join:2004-12-02 Reading, PA kudos:3	So I wonder if this affects other cable providers that also use i-guide and/or the source of guide data?
	to forum · permalink · 2013-03-22 13:12:56 ·
mikedz4 join:2003-04-14 Weirton, WV	I told Comcast this and they said I need to exchange my box. They had no comment when I told them it was a bug in the software once again wanting to setup a service call.
	to forum · permalink · 2013-03-22 13:26:29 ·
oregonbummer @comcast.net	reply to andyross Searched Comcast webpage for phone number (they provide our phone sevice) to no avail. Found it on another site. Called them about no program descriptions and was told "they are working on it." No idea when it will be restored. Makes finding NCAA tournament games tough!
	to forum · permalink · 2013-03-22 14:52:15 ·
mikedz4 join:2003-04-14 Weirton, WV	they're more focused on pushing the x1 out to areas that already have it than expanding it or working on anything else.
	to forum · permalink · 2013-03-22 15:07:02 ·
celeritypc For Lucky Best Wash, Use Mr. Sparkle Premium join:2004-05-15 Caldwell, NJ	reply to andyross I have the same issue. The likely culprit is the TV Guide data. Something got wiped in a master somewhere. It should be as "simple" as restoring the db and then updating it. Of course, the replication out to all the systems, then to the customers' boxes may take some time.
	to forum · permalink · 2013-03-22 15:09:34 ·
Linklist Premium join:2002-03-03 Longport, NJ kudos:5	reply to andyross ComcastTeds Moderator Re: Where's the description in the channel guide? ‎03-22-2013 03:00 PM Thanks for your patience everyone as the teams worked throughout the day to resolve this issue. We expect that all guide information (including episodic data) should be restored by 7pm ET this evening. We appreciate your patience and apologize for the inconvenience
	to forum · permalink · 2013-03-22 15:09:54 ·
andyross Premium,MVM join:2003-05-04 Schaumburg, IL	reply to andyross Just posted on the COmcast thread by Comcast Teds: quote: Re: Where's the description in the channel guide? Options ‎03-22-2013 03:00 PM Thanks for your patience everyone as the teams worked throughout the day to resolve this issue. We expect that all guide information (including episodic data) should be restored by 7pm ET this evening. We appreciate your patience and apologize for the inconvenience
	to forum · permalink · 2013-03-22 15:10:40 ·
hortnut Huh? join:2005-09-25 PNW	reply to andyross Am in the Seattle area as of 12:10pm no descriptions for any shows on the guide. Noticed same at 6am, but had other things to do. Box is Pace TDC577X Know nothing other than that.
	to forum · permalink · 2013-03-22 15:12:44 ·

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