dslx_nick ISP Employee join:2011-12-24 Chatsworth, CA |
Hey JPAL, I'm sorry you had trouble with your line, and doubly sorry you had a bad experience with one of our techs. Rest assured, we've taken corrective action; ideally, your line won't run into any further trouble and you won't need to call in, but if you should, expect service much like you got from Mike.
I *am* glad that Mike was able to get you up and running. I'll be sure to pass your praise onto him! |