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Pied

@verizon.net

[speed/latency] reduced dsl speed

I have been happily watching movies w a Roku using verizon dsl for months. In the past couple of weeks, my dsl speed has been reduced and movies will not load. I called and was told my speed was automatically optimized at 1.5. I would like to go back to variable speeds that were consistently higher. What should I do? Thank you for your help.



aefstoggaflm
Open Source Fan
Premium
join:2002-03-04
Bethlehem, PA
kudos:7
Reviews:
·PenTeleData
·Verizon Online DSL

#1 What is the brand and model of your dsl modem?

#2 If you have a RJ-45 WAN port router connected to the dsl modem: What is the brand and model of your RJ-45 WAN port router?
--
Please use the "yellow (IM) envelope" to contact me and please leave the URL intact.



Pied

@verizon.net

I have a westel versalink Model 327W.
I hope you are getting this. I didn't see a yellow IM envelope anywhere.
I am also using Windows, if that matters.
Thank you again.



aefstoggaflm
Open Source Fan
Premium
join:2002-03-04
Bethlehem, PA
kudos:7
Reviews:
·PenTeleData
·Verizon Online DSL
reply to Pied

Step one: Visit »www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

Step two: Can you provide the Transceiver Statistics from your modem?

For your modem combo this means....

Visit »192.168.1.1/ for me and do the following:

a) If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy and paste the information on that page.

b) If using the Red and Black Firmware: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy and paste the information on that page.

c) Try visiting »192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.

d) If you need a Username and Password, try the following:

admin/password

admin/password1

admin/admin

admin/admin1

admin/Serial Number.

By Serial Number, I don't mean type in the words Serial Number. I mean find and type in the serial number found on the bottom of this router.
--
Please use the "yellow (IM) envelope" to contact me and please leave the URL intact.



Pied

@verizon.net

1 edit

Transceiver Statistics

Transceiver Revision: 7.2.3.0
Vendor ID Code: 4
Line Mode: ADSL2+ Mode
Data Path: Interleaved

Transceiver Information Downstream Path Upstream Path
DSL Speed (Kbits/Sec) 1787 447
Margin (dB) 9.0 20.0
Line Attenuation (dB) 55.5 35.0
Transmit Power (dBm) 16.1 12.0

news.giganews.com

traceroute to xxxxxxxxx (xxxxxxxxx), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 te0-0-0-7.mpd22.iad02.atlas.cogentco.com (38.122.67.49) 1 ms 0 ms 1 ms
3 te0-2-0-0.ccr21.iad02.atlas.cogentco.com (154.54.31.101) 0 ms 0 ms 0 ms
4 uunet.iad01.atlas.cogentco.com (154.54.13.138) 0 ms verizon.iad01.atlas.cogentco.com (154.54.10.226) 0 ms verizon.iad01.atlas.cogentco.com (154.54.12.46) 0 ms
5 0.ge-13-3-0.PHIL-BB-RTR1.verizon-gni.NET (152.63.3.86) 7 ms 7 ms xe-10-0-3-0.PHIL-BB-RTR1.verizon-gni.net (130.81.23.210) 5 ms
6 T0-3-2-0.CLPPVA-LCR-21.verizon-gni.net (130.81.209.69) 15 ms 17 ms 15 ms
7 G2-1.CLPPVA-FRBGVAFB-ERXG02.verizon-gni.net (130.81.198.189) 19 ms 20 ms 20 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * Max number of unresponsive hops reached (firewall or filter?)



aefstoggaflm
Open Source Fan
Premium
join:2002-03-04
Bethlehem, PA
kudos:7
Reviews:
·PenTeleData
·Verizon Online DSL

Ok.

#1 An original or very old style NID with a spark gap and ground wire can even get spiders in it that could cause an issue. Inspect the NID first before thinking of changes or wiring.

»en.wikipedia.org/wiki/Network_in···e_device

»en.wikipedia.org/wiki/Demarcation_point

Running a good quality wire CAT5, no need for CAT6, directly to the NID for the DSL modem jack may help. That is what I had done with mine. Depending on the number of loads or amount of wire in the house could also cause issues. But if the user's signal quality is not being pulled low due to a wiring issues, it would usually indicate a problem elsewhere. Unless there was noise being picked up on the premises wiring. Wire DSL directly to the NID and install a filter there for all other in house wiring may help. There used to be available what was called a NID Filter, and I am sure you can still get them.

Ideal Connection if house wiring is an issue, or very old, and lengthy. Install a filter / splitter at the NID.

Run CAT5 directly to the NID location, and install a dedicated jack for the DSL modem.

Remove all in house wiring from the NID.

Connect piece of CAT5 from the NID to the filter / splitter input

Connect all existing phone lines to the phone side of the filter output.

Connect the new DSL CAT5 directly to the NID before the filter / splitter, or to the DSL side of the filter / splitter, depending on the device purchased.

This will take all the existing premises wiring out of the picture unless there is a short circuit or excessive load somewhere in the house.

At this point all the single filters could be removed because the DSL is filtered at the NID.

»www.homephonewiring.com/dsl.html

#2 You can test outbound to Giganews. But giganews has/had a test that will check your inbound connection from their servers to you.

I heard from another user that

quote:
Giganews is being watched very closely because of multipart binaries, and pirated material. MP3s and Video Content. 7 years ago you could get 10-20 MP3 albums in a single day, and that was with a 15/5 fios connection. So they started providing an encrypted connection service for an added fee. I have not messed with news groups for a very long time. Now with deep packet inspection, and other enforcement, I would not even think of it. No news I want there. But there may be content that people want? They may even be checking and limiting speed from that domain. Never tested. But let me see. It looks as if reverse trace routes and speed tests are being blocked by Verizon from Giganews to my router.

Reverse Traceroute

Tool news.giganews.com

traceroute to *.*.*.*, 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 te0-0-0-7.mpd22.iad02.atlas.cogentco.com (38.122.67.49) 0 ms 0 ms te0-7-0-9.mpd22.iad02.atlas.cogentco.com (38.122.62.193) 0 ms
3 te0-0-0-4.ccr21.iad02.atlas.cogentco.com (154.54.31.105) 0 ms 0 ms te0-2-0-0.ccr21.iad02.atlas.cogentco.com (154.54.31.101) 0 ms
4 uunet.iad01.atlas.cogentco.com (154.54.13.138) 28 ms verizon.iad01.atlas.cogentco.com (154.54.10.226) 40 ms uunet.iad01.atlas.cogentco.com (154.54.13.138) 28 ms
5 0.ae1.RES-BB-RTR2.verizon-gni.net (152.63.32.157) 41 ms 41 ms 0.ae2.RES-BB-RTR1.verizon-gni.net (152.63.34.22) 13 ms
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * Max number of unresponsive hops reached (firewall or filter?)

#3 Have the provider run a local loop test to see if any problems are indicated. If there are, then they could run the test with everything in the house disconnected, except the new DSL modem connection. If issues are still indicated, then the DSL provider needs to make connections on the local loop. Another user told me that they had issues when it rained, and it was because construction had left a splice box open on a line somewhere.
--
Please use the "yellow (IM) envelope" to contact me and please leave the URL intact.


Pied

@verizon.net
reply to aefstoggaflm

I have checked the wires and Verizon has checked on their end. The issue isn't in my house, or the wires, it is that Verizon has changed my service. I was told by their phone tech support that they choose to send a constant 1.5 rather than risk variable speeds, even though the variable speeds are higher. I want to know how to get Verizon to restore my service to where it was a few weeks ago. I'm happy to tolerate variable speeds.
I may be mistaken, but I got to this sight through Verizon and I thought it was a means of communicating directly with Verizon about their DSL service. Am I mistaken in that assumption?
Thank you again for all your help.



tmpchaos
Requiescat in pace
Co-Lead Mod
join:2000-04-28
Hoboken, NJ
Reviews:
·Optimum Online

2 recommendations

To do that, you would need to register here: »/prof/new , then post in the secure Verizon Direct forum: »Verizon Direct
--
***ATMFAQ***DIFAQ***Kitchen Sink***



Capnblinski

join:2006-06-30
Johnstown, PA

1 edit
reply to Pied

Nine pm and upload speed is higher than download

Pied - I'm going through the some thing with Verizon. Hopefully checking here until a solution is found -- right now at nine pm my upload speed is higher than my download at 478 kb! I have the 3mb plan - that while always marginal, is steadily getting worse and tonight is nearly unusable. Not the house, wiring, or my pc - if I hooked up the cable right now I'd get a steady 7mb 24/7... At the least verizon only gets paid half - or less -kb. What really gets me is the superior service nearly every other country in the world has and mostly we got s**t here

ransceiver Revision: 4.3.0.1
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 1792 448
Margin (dB) 11.5 26.0
Line Attenuation (dB) 34.5 19.0
Transmit Power (dBm) 16.8 11.9

=------------------------------------------------------------=