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owlyn
Premium,MVM
join:2004-06-05
Newtown, PA
Reviews:
·Comcast

[CDV] No More Free Batteries

This may have been posted before, but just FYI... This is in my latest bill, sent in March:

"Effective February 26, 2013, a battery backup and battery
monitoring will no longer be provided free of charge. For
existing XFINITY Voice customers with backup batteries,
Comcast will continue to monitor your current battery at no
charge; however, replacement batteries and their monitoring
will no longer be provided free of charge. Backup batteries
(which include monitoring) will be available for purchase.
Please call 1-888-972-1261 for pricing and details. XFINITY
Voice uses the electrical power in your home. If you do not
have a battery backup, you will not be able to use this service,
including the ability to make emergency 911 calls, during an
electrical power outage."


Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
kudos:10
Wow; that absolutely sucks! I'm glad I dumped CDV a while back.


plencnerb
Premium
join:2000-09-25
Carpentersville, IL
kudos:3
reply to owlyn
I do recall reading something about this a few weeks (maybe a month or two now) back in reference to Comcast no longer providing Free Batteries for the eMTA Modems. If you want a battery, you have to pay for it. I don't remember if the thread was in the Comcast forum, or it was a news item on the main page.

However, one thing that I don't remember seeing was mentioned in your post. I've added bold for the part that I'm talking about.

said by owlyn:

This may have been posted before, but just FYI... This is in my latest bill, sent in March:

"Effective February 26, 2013, a battery backup and battery
monitoring will no longer be provided free of charge. For
existing XFINITY Voice customers with backup batteries,
Comcast will continue to monitor your current battery at no
charge; however, replacement batteries and their monitoring
will no longer be provided free of charge. Backup batteries
(which include monitoring) will be available for purchase.

Please call 1-888-972-1261 for pricing and details. XFINITY
Voice uses the electrical power in your home. If you do not
have a battery backup, you will not be able to use this service,
including the ability to make emergency 911 calls, during an
electrical power outage."

I'm a bit confused by this. I get they want to start charging for the battery itself, but what is this wording about "monitoring your current battery".

How will Comcast be able to tell (unless they keep track of it somehow), that the battery I have was a "Free" one, so whatever "monitoring" they do with it they cannot charge me.

Not to mention, what kind of "Monitoring" are they doing anyway? Are they able to tell from their end when a battery is going to fail, and suggest that it be replaced? Is that a separate charge that will show up on my comcast bill as "Battery Monitoring $x.xx"?

Just a little confused is all, and wanted to make sure everyone is on the same page here with that statement.

--Brian
--
============================
--Brian Plencner

E-Mail: CoasterBrian72Cancer@gmail.com
Note: Kill Cancer to Reply via e-mail


graysonf
Premium,MVM
join:1999-07-16
Fort Lauderdale, FL
kudos:2
The way I read it, they will monitor for free any battery they didn't sell you.


owlyn
Premium,MVM
join:2004-06-05
Newtown, PA
Reviews:
·Comcast
reply to plencnerb
said by plencnerb:

I do recall reading something about this a few weeks (maybe a month or two now) back in reference to Comcast no longer providing Free Batteries for the eMTA Modems. If you want a battery, you have to pay for it. I don't remember if the thread was in the Comcast forum, or it was a news item on the main page.

However, one thing that I don't remember seeing was mentioned in your post. I've added bold for the part that I'm talking about.

said by owlyn:

This may have been posted before, but just FYI... This is in my latest bill, sent in March:

"Effective February 26, 2013, a battery backup and battery
monitoring will no longer be provided free of charge. For
existing XFINITY Voice customers with backup batteries,
Comcast will continue to monitor your current battery at no
charge; however, replacement batteries and their monitoring
will no longer be provided free of charge. Backup batteries
(which include monitoring) will be available for purchase.

Please call 1-888-972-1261 for pricing and details. XFINITY
Voice uses the electrical power in your home. If you do not
have a battery backup, you will not be able to use this service,
including the ability to make emergency 911 calls, during an
electrical power outage."

I'm a bit confused by this. I get they want to start charging for the battery itself, but what is this wording about "monitoring your current battery".

How will Comcast be able to tell (unless they keep track of it somehow), that the battery I have was a "Free" one, so whatever "monitoring" they do with it they cannot charge me.

Not to mention, what kind of "Monitoring" are they doing anyway? Are they able to tell from their end when a battery is going to fail, and suggest that it be replaced? Is that a separate charge that will show up on my comcast bill as "Battery Monitoring $x.xx"?

Just a little confused is all, and wanted to make sure everyone is on the same page here with that statement.

--Brian

The modem monitors that battery status. Maybe they poll the modems every so often to determine if the battery is bad. But that's a guess- I don't know what they are talking about.

rody_44
Premium
join:2004-02-20
Quakertown, PA
reply to owlyn
Not to mention, what kind of "Monitoring" are they doing anyway? Are they able to tell from their end when a battery is going to fail, and suggest that it be replaced?
Exactly/

hussle87
Premium
join:2008-01-06
Sykesville, MD
reply to owlyn
I dumped CDV over a year ago and went with ooma for 15 dollars a month. CDV was to expensive.


Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
kudos:10

1 recommendation

CDV is definitely not the cheapest solution. The reasons I had it was because it didn't share bandwidth with HSI & had a battery backup. Well, there goes half the reason to get CDV. I had 2 other VoIP providers before CDV which I had no issue with. Finally buying a printer that does "e-Fax", I was able to dump any iteration of VoIP, CDV or land line. Totally Cell now & loving it.


gar187er
I do this for a living

join:2006-06-24
Dover, DE
kudos:4
said by Johkal:

CDV is definitely not the cheapest solution. The reasons I had it was because it didn't share bandwidth with HSI & had a battery backup. Well, there goes half the reason to get CDV. I had 2 other VoIP providers before CDV which I had no issue with. Finally buying a printer that does "e-Fax", I was able to dump any iteration of VoIP, CDV or land line. Totally Cell now & loving it.

how do you think cdv functions? it runs on the same QAMs as the HSI.
--
I'm better than you!


Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
kudos:10

1 edit

3 recommendations

So, everything that CDV touts about not sharing bandwidth with the HSI portion of your connection is false? Explain! That's contrary to the FAQ about it and what so many understood.

Here a simple Wikipedia: »en.wikipedia.org/wiki/Comcast_Digital_Voice

"Xfinity Voice is similar to VoIP, but differs in that it operates on a dedicated server and assigns priority to the information sent over the Xfinity Voice network, and also means that the information is not transmitted over the public Internet."

Stu Pidaso

join:2006-10-12
Greenwood, IN
kudos:2

1 recommendation

Johkal, you are correct. The voice has it's own bandwidth that does not take away from the HSI.

rody_44, batteries can be seen as charged or none (which could also be ran down). The modems can also report if it is running off of the battery/modem unplugged from AC.

Fat City
Premium
join:2003-03-10
Freedonia
reply to owlyn
I guess when a battery fails, you might as well ask for a new eMTA to avoid the charge.


tshirt
Premium
join:2004-07-11
Snohomish, WA
kudos:5
Reviews:
·Comcast
reply to owlyn
I guessing you could buy a good sized UPS and monitor it yourself for lees than the "fee" over the next 3 years (typical battery half life).
I was amazed when digital voice first started all the different "no battery, 2 battery, dead battery" stories, and the lack of forethought as to the additional liability they took on.
I guess it's no surprise they decided to bail, but shouldn't battery cost be cover in the rental fee?

Donut

join:2005-06-27
Romulus, MI
reply to owlyn
Simple Solution is get a UPS. Problem Solved.
--
Mr. Donut


graysonf
Premium,MVM
join:1999-07-16
Fort Lauderdale, FL
kudos:2

And I would cut the speaker out of it that continuously beeps when power is interrupted.


plencnerb
Premium
join:2000-09-25
Carpentersville, IL
kudos:3
reply to owlyn
Click for full size
said by owlyn:

The modem monitors that battery status. Maybe they poll the modems every so often to determine if the battery is bad. But that's a guess- I don't know what they are talking about.

While I do know there are some modems that display more detailed battery information, the modem that I have (Arris TM722G) only shows what I have shown above.

Now, if there is something more on Comcast's side that they can see / monitor, I am not really sure. Not to say it does not exist, as it may. I just wanted to point out that for me, I don't get much in the way of monitoring from the web interface of the modem.

--Brian
--
============================
--Brian Plencner

E-Mail: CoasterBrian72Cancer@gmail.com
Note: Kill Cancer to Reply via e-mail


DooBee

@comcast.net
reply to tshirt
"I guess it's no surprise they decided to bail, but shouldn't battery cost be cover in the rental fee?"

My thought's exactly T'shirt, they should bring the rental price down if they are gonna charge for battery's...


C_Chipperson
Monster Rain
Premium
join:2009-01-17
00000
kudos:3
reply to gar187er
said by gar187er:

how do you think cdv functions? it runs on the same QAMs as the HSI.

really? I've read the exact opposite on these forums in the past, that CDV doesn't take away from HSI bandwidth

KevTech
Premium
join:2002-08-22
Seattle, WA
reply to owlyn


EG
The wings of love
Premium
join:2006-11-18
Union, NJ
kudos:10

1 recommendation

reply to C_Chipperson
said by C_Chipperson:

really? I've read the exact opposite on these forums in the past, that CDV doesn't take away from HSI bandwidth

It doesn't.


JigglyWiggly

join:2009-07-12
Pleasanton, CA
why would you even want comcast voice?
it's terrible


PeteC2
Got Mouse?
Premium,MVM
join:2002-01-20
Bristol, CT
kudos:6
Reviews:
·Comcast

1 recommendation

said by JigglyWiggly:

why would you even want comcast voice?
it's terrible

On what basis do you state that? I have Comcast voice and have had no problems from day 1. I have never missed a call, had one drop, or suffered poor incoming/outgoing clarity. Support is at least on par with the better VOIP services.

In fact, I am considering dumping Comcast voice for a more affordable VOIP alternative, however, nothing that I have experienced would lead me to characterize their service as "terrible", pricey would be my only negative (still cheaper than what my AT&T landline service cost).

Some VOIP services have issues when there are multiple devices accessing the system during calls...that is a non-issue for Comcast voice.
--
Deeds, not words


plencnerb
Premium
join:2000-09-25
Carpentersville, IL
kudos:3

1 recommendation

I'm going to 2nd what PeteC2 See Profile has said above. I've had Comcast Digital Voice since 05/18/2012, and have never had any problems with it. I've never had a call be dropped, had issues hearing the person on the other end of the line, or have them tell me they cannot hear me either.

As far as network load, I only have 3 desktops in the house (Mine, my uncles, and my mothers). My mom just reads e-mail, reads / posts things on FB, checks the weather (either from weather.com or Weatherbug), chats (via text) on AIM, and does some other light web surfing. My uncle does some light surfing and checks his e-mail. My system is probably the only one that would have any impact on the network, but even then, I would say I'm a "moderate" bandwidth user. So, if it is the case of households using "lots" of bandwidth that causes issues with CDV, then that could be why my house is not having a problem.

The price of CDV was less then what we were paying for a POTS line from AT&T as well. I forget the exact savings, but I believe it was around $15 to $20 a month that we are saving because we have switched from AT&T to CDV.

--Brian
--
============================
--Brian Plencner

E-Mail: CoasterBrian72Cancer@gmail.com
Note: Kill Cancer to Reply via e-mail


tshirt
Premium
join:2004-07-11
Snohomish, WA
kudos:5
Reviews:
·Comcast
reply to C_Chipperson
It runs on separate channels from HSI but the method is similar. It is VoIP via a private network. the home security services use yet another group of channels, and other future uses may get their own channels too or run as VPN's piggybacked on one of these other networks.
all invisible to you, and not using your HSI bandwidth.


owlyn
Premium,MVM
join:2004-06-05
Newtown, PA
Reviews:
·Comcast
reply to EG
Technically, it does not take away from the HSI bandwidth, but that is because a section has already been carved out and reserved for CDV, so it was never available for HSI. However, one could argue that bandwidth that _could_ have been used for HSI is reallocated to CDV, so it is taking some away. It is really just a matter of semantics. Everyone is right. Now, can we get back to the battery discussion?

I would think that the FCC or local PUCs would require battery backup as part of the service. OTOH, with the proliferation of cell phones, land line phones have become redundant. Of course, in a major power outage (let's use Sandy as an example), many cell phone towers will lose battery power after a certain amount of time (although some may have generators), thereby eliminating phone service there also. Even with CDV batteries, the Comcast plant must have power, and those batteries will also only last but so long. With POTS, only the COs need power, and they had diesel generators for backup, ensuring almost 100% phone service (as long as the lines don't go down, and they can get diesel fuel). All that being said, in my area, during Sandy, Comcast did not have any down time due to lack of power. The power outage was only 17 hours in my area. Other nearby areas (within a mile) were out for days. I don't know if Comcast was able to maintain service there or not.

Anyway, during Sandy, of course I didn't know the outage was only going to be 17 hours, and I discovered that the best use of my UPS was not to keep my Comcast eMTA up and running. Because I have an iPhone, I had (adequate) internet service on my cell phone, the best use of the UPS was to keep my iPhone charged (also charged it in my car). It uses way less power than the eMTA, so my UPS battery would last longer. As it happened, I never lost cell service. Bottom line was, although I have three batteries for my eMTA (which I rotate to keep charged), I never had a need to use them. If cell service died, I could have used the Comcast batteries as the final backup instead of the primary backup.

So, the question is- are eMTA batteries really necessary with the proliferation of cell phones?


Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
kudos:10

1 recommendation

reply to JigglyWiggly
said by JigglyWiggly:

why would you even want comcast voice?
it's terrible

I had zero issues with CDV. Call quality was excellent & no connection issues. The caller ID function was awesome appearing on my TV. I only dumped it to save money.


dslcreature
Premium
join:2010-07-10
Seattle, WA
reply to Donut
said by Donut:

Simple Solution is get a UPS. Problem Solved.

Just running an inverter off the UPS battery and brick losses consumes a lot more energy than the MTA itself. You will need a huge UPS to see anywhere near the battery life of the tiny integrated battery even if UPS is doing nothing other than feeding MTA.

Charging a rental fee on something likely to be recovered many times over for MTA and punting on maintenance of same is like having your cake and eating it too - unfair and unprofessional in my opinion.


NetFixer
Bah Humbug
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
reply to graysonf
said by graysonf:

And I would cut the speaker out of it that continuously beeps when power is interrupted.

         
Or perhaps use a UPS that allows muting the "on battery power" audible alarm?
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.

When governments fear people, there is liberty. When the people fear the government, there is tyranny.


graysonf
Premium,MVM
join:1999-07-16
Fort Lauderdale, FL
kudos:2
Never owned one like that.


Chris 313
Come get some
Premium
join:2004-07-18
Houma, LA
kudos:1
Reviews:
·AT&T U-Verse
·Vonage
·Comcast
·Comcast Digital ..

1 recommendation

reply to NetFixer
said by NetFixer:

said by graysonf:

And I would cut the speaker out of it that continuously beeps when power is interrupted.

         
Or perhaps use a UPS that allows muting the "on battery power" audible alarm?

I agree. I own 2 different models of APC UPS units and both have a button on the front that you hit to display the various stats and say "hold to mute" I've not heard a single alarm in years if I didn't wish to. The fact the lights and AC are off in my room are all the alarm I need usually.