 SCOTTSAKAnything That Falls On The Floor Is MinePremium
join:2000-10-29
San Mateo, CA | losing sync round 2 well it started again. first day after fix was ok. second day one restart of modem. third day same. now today down for awhile, many attempts unplug modem and restart. |
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 dslx_nickPremium
join:2011-12-24
Chatsworth, CA
kudos:15 | Hrmmm. From what I'm seeing, it looks like your modem is in sync, and pulling an IP - but you're seeing the sync dropping out again. I'll have Esteban give you a call back to check further into this. |
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SCOTTSAKAnything That Falls On The Floor Is MinePremium
join:2000-10-29
San Mateo, CA | reply to SCOTTSAK
out again. if esteban wants to look. |
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SCOTTSAKAnything That Falls On The Floor Is MinePremium
join:2000-10-29
San Mateo, CA | wow! att just here. they have to get the cable crew to fix monday.1774 ft back to junction box. thanks guys. |
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dslx_nickPremium
join:2011-12-24
Chatsworth, CA
kudos:15 | No problem. Btw, when we fix an issue of this nature for you, we usually keep the ticket on hold for a few days to make sure everything's fine (no relapses etc.); during that time, you can just call in and your previous ticket will be re-opened and worked by Tier 2 automatically.
Or you can always post or send me an IM via BBR here, of course. I do recommend keeping it in one thread though, keeps the board tidy.  |
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dslx_nickPremium
join:2011-12-24
Chatsworth, CA
kudos:15 | Took a look at your line readings after the dispatch, and they're looking much better now; definitely let me know if you need anything else! |
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SCOTTSAKAnything That Falls On The Floor Is MinePremium
join:2000-10-29
San Mateo, CA | so far so good. thanks again. |
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