Reviews:
 ·Bell Fibe
 ·ELECTRONICBOX
| Bell almost fooled me into believing they changed their ways I had switched out of Videotron TV and ElectronicBox for FibeTV/Internet. Sold all my videotron hardware which I owned
Just received my third invoice and suddenly am being charged for my PVR (was supposed to be free and then I own after 3 years). I called in and they said it was removed because I only have 2 services...which is all I ever had since I signed up and it was part of my promotion, also the minor fact that the credit was applied on my first 2 invoices.
Obviously it is an attempt to bully me into signing up for phone or cell service.
CSR couldn't help, Loyalty couldn't either until I mentioned that I will escalate this to consumer protection (Quebec). After being on hold for about 20 minutes I was told that the credits would be applied after "1 or 2" business cycles and received an e-mail that there is an investigation open for "PROMOTIONS: missing promotional credits"
There is no chance I am paying the amount for the next 2 bills in hopes that they honor this, when I had an issue on my first invoice the credit was instantly applied so I know it is possible.
Anyone know how I escalate this in Bell past the endless layers of red tape?
I have never seen anything like this, I signed up in good faith and they have taken the aspect of the promotion that got me to make the switch in the first place away |
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| I always ask the agent to send me a email before agreeing so that you have the agreement in writing with the agent name. |
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 JoePro
join:2006-11-01
Montreal, QC
·ELECTRONICBOX
| reply to Dunlop
»support.bell.ca/Billing-and-Acco···omplaint
Once you reach Step 3, they usually fix your issue. They hope you'll give up before reaching Step 3. |
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| reply to Dunlop
@Dunlop
If you do pay you won't get it back,
If you don't pay they'll claim they can't do any adjustments on an account with an outstanding balance.
--- Read if you wish ---
A friend of mine had received an amazing offer for satellite internet and phone. included was unlimited US & Canada long distance and free dvr rental.
Well the first bill came and he had to call in because there was a dvr rental fee, he was told he needed to pay it so the account could be corrected and the credit was applied. (the bundle price was also wrong and corrected)
Before the next bill his wife was back from visiting family and when she found out about unlimited long distance she proceed to catch up with her mom and cousins in California.
The 2nd bill came in (dvr and overage credit applied) with a long distance charge greater then the quoted bundle price (charged price was still much higher the quoted)
Same run around, must pay it so we can fix it, you'll get credit... bla bla bla..
He refused to pay any thing over the quoted price +tax
Third month, price still wrong, still charged for dvr and long distance, and there was charges for the unpaid balance.
He fought off and on for the month, and finally called it a breach of contract on Bell part and ended the service.
He got a few calls from Bell claims department, who couldn't find any record why the balance was owing.
And a call from a collection service, I was with him when he stopped into their office, he provided the paperwork of the deal and the aftermath of crap he put up with.
Its been several years now he's heard nothing from either Bell or the collection services, nor has a single mark been made on his perfect credit.
---
@impalass1369
Not sure about Bell but Rogers will weasel their way out, I had two quotes on cell phones, one verbal over the phone, another through email ($5 more then verbal one).
First bill came in (even before I had the phones long enough to charge them) it was going to be $40/month higher then email quote.
There wasn't a single department that would honor the quote, the story I got was I was given the promo and discounts for Toronto so they where removed.
I did receive a full refund, then an early termination bill which I cleared up pronto (not paying termination for phones never activated, the sim cards weren't even opened) |
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Reviews:
·Bell Fibe
·ELECTRONICBOX
| reply to Dunlop
Thanks for the information, I opened a "complaint" from the link so we will see what happens.
I have no problem with quitting Bell as I am in Quebec (no contracts) the issue is that I sold my cable modem, HD receiver and HD PVR.
From what I understand Videotron has whole home PVR ,AMC and unlimited internet now (reasons I left lol) as well as unlimited internet...might be time to go an see what promo they would offer to get me back lol |
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bluex
join:2005-02-04
Gatineau, QC | reply to Dunlop
I am also having the same problems : I have been calling for 2 months to "beg" to have my credits applied. That is ridiculous. |
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| reply to Dunlop
Dunlop,
Had the same issue a year ago and lost my cause. Escalated up to MTL's director of Customer relationship, spoke directly to her, she gave me some more crédits but couldn't remove the pvr rental fee.
Good luck. |
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Reviews:
·Bell Fibe
·ELECTRONICBOX
| Thanks for the heads up, I'll start looking into transferring out my services if I do not hear from them in the 72 hours the e-mail said.
Really annoying as I sold my Ebox modem a week ago. I switched for the whole home PVR if Videotron is gong to have it in place by June as advertised I'll just go back with them if they offer me a promo. |
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 sbrookPremium,Mod
join:2001-12-14
Ottawa
kudos:4 | reply to Dunlop
I eventually got my end of service credit from Bell months after closing the account and by the time it was presented a couple months later, it was refused as stale dated! I gave up for only $9.60! But I've got their returned cheque to frame! |
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| reply to JoePro
victory, used the link and my credit is re-applied. thanks! |
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JoePro
join:2006-11-01
Montreal, QC | reply to Dunlop
Re: Bell almost fooled me into believing they changed their ways Glad it worked out for you as it once did for me.
I'm going back to Bell next month (can't resist FTTH 50/50) so I'll keep that link handy  |
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docbill
join:2006-10-24
Stoney Creek, ON Reviews:
·Bell Sympatico
·Velcom
·Bell Fibe
·Start Communicat..
 ·voip.ms
·PortBridge Inter..
 ·Cogeco Cable
| reply to JoePro
Skip steps 1 & 2, they are a complete waste of time. The initial person you speak to is not authorized to fix anything. All they can do is try and explain the issue. If you are confused why an item is on your bill, then it is worthwhile. Otherwise it is a time suck. Their supervisor might be authorized to make corrects, but the odds that they will is pretty slim.
The person at step 3 is the only person who can really help you, so when you call skip the first two steps and just say you are cancelling your account. When you get on the phone with the customer retention they will make you an offer to stay with them, unless you insist your mind is made-up. The quality of the offer really varies. More likely than not half of what they promise won't actually happen. For example, they might promise you a new 10% DSL discount that will last 12 months. What they won't tell you is one of your other discounts will disappear, your bandwidth cap, speed, etc might change. One the new discount shows up, it might again disappear the next month for no obvious reason. But if you are persistent, month after month, on average you will get what was promised.
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