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Dan2112

join:2001-08-24
San Jose, CA

[Connectivity] No Love after speed updates... lost profile.


Well after the speed upgrade wave moved through San Jose early last week, my profile was somehow "lost" according to CSR on the phone. He continued to say the only way to "recover" is to delete your modem and re-add it. (hmmm). Nothing.

I am on the Ultra tier and I have two modems, one for voice (Arris) and one for Data (Motorola 6120). The voice seems to work ok, but data is out to lunch. As a matter of fact no equipment is showing up on my account. I used to see both my Motorola and my Arris.

I posted in the direct forum on Thursday with hopes the issue could be straightened out. So far, no response from ComcastVic.

I am wondering if it would be easier to call sales and downgrade to Blast to force the 50/10 profile. Has anybody on the Ultra tier been upgraded to 50/10?

Cheers,
Dan

The modem signals:
Channel ID 7
Frequency 597000000 Hz
Signal to Noise Ratio 36 dB
Downstream Modulation QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
-1 dBmV
Upstream Bonding Channel Value
Channel ID 6 4 5
Frequency 37000000 Hz 25300000 Hz 30600000 Hz
Ranging Service ID 13238 13238 13238
Symbol Rate 5.120 Msym/sec 2.560 Msym/sec 5.120 Msym/sec
Power Level 48 dBmV 47 dBmV 47 dBmV
Upstream Modulation [3] QPSK
[3] 64QAM
[3] QPSK
[2] 16QAM
[3] 64QAM
[3] QPSK
[3] 64QAM

Ranging Status Success Success Success
Signal Stats (Codewords) Bonding Channel Value
Channel ID 7
Total Unerrored Codewords 220089330
Total Correctable Codewords 49
Total Uncorrectable Codewords 1681

Logs:
Mar 23 2013 08:35:46 5-Warning T07.0 RCS Partial Service;CM-MAC=00:22:10:3a:7e:ed;CMTS-MAC=00:01:5c:50:46:42;CM-QOS=1.1;CM-VER=3.0;
Mar 23 2013 08:35:46 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:22:10:3a:7e:ed;CMTS-MAC=00:01:5c:50:46:42;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:13 6-Notice N/A Cable Modem Reboot from GUI/Configuration page ;CM-MAC=00:22:10:3a:7e:ed;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Mar 23 2013 07:51:52 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:22:10:3a:7e:ed;CMTS-MAC=00:01:5c:50:46:42;CM-QOS=1.1;CM-VER=3.0;
Mar 22 2013 21:53:42 5-Warning T07.0 RCS Partial Service;CM-MAC=00:22:10:3a:7e:ed;CMTS-MAC=00:01:5c:50:46:42;CM-QOS=1.1;CM-VER=3.0;
Mar 22 2013 21:53:41 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:22:10:3a:7e:ed;CMTS-MAC=00:01:5c:50:46:42;CM-QOS=1.1;CM-VER=3.0;
Mar 22 2013 21:53:19 4-Error T06.0 RCS Primary DS Failure;CM-MAC=00:22:10:3a:7e:ed;CMTS-MAC=00:01:5c:50:46:42;CM-QOS=1.1;CM-VER=3.0;
Mar 22 2013 21:53:19 3-Critical T04.0 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=00:22:10:3a:7e:ed;CMTS-MAC=00:01:5c:50:46:42;CM-QOS=1.1;CM-VER=3.0;
Mar 22 2013 21:53:18 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:22:10:3a:7e:ed;CMTS-MAC=00:01:5c:50:46:42;CM-QOS=1.1;CM-VER=3.0;
Mar 22 2013 21:52:58 4-Error T06.0 RCS Primary DS Failure;CM-MAC=00:22:10:3a:7e:ed;CMTS-MAC=00:01:5c:50:46:42;CM-QOS=1.1;CM-VER=3.0;
Mar 22 2013 21:52:58 3-Critical T04.0 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=00:22:10:3a:7e:ed;CMTS-MAC=00:01:5c:50:46:42;CM-QOS=1.1;CM-VER=3.0;
Mar 22 2013 21:52:57 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:22:10:3a:7e:ed;CMTS-MAC=00:01:5c:50:46:42;CM-QOS=1.1;CM-VER=3.0;
Mar 22 2013 21:52:38 4-Error T06.0 RCS Primary DS Failure;CM-MAC=00:22:10:3a:7e:ed;CMTS-MAC=00:01:5c:50:46:42;CM-QOS=1.1;CM-VER=3.0;
Mar 22 2013 21:52:38 3-Critical T04.0 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=00:22:10:3a:7e:ed;CMTS-MAC=00:01:5c:50:46:42;CM-QOS=1.1;CM-VER=3.0;
Mar 22 2013 21:52:37 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:22:10:3a:7e:ed;CMTS-MAC=00:01:5c:50:46:42;CM-QOS=1.1;CM-VER=3.0;
Mar 22 2013 21:52:15 4-Error T06.0 RCS Primary DS Failure;CM-MAC=00:22:10:3a:7e:ed;CMTS-MAC=00:01:5c:50:46:42;CM-QOS=1.1;CM-VER=3.0;
Mar 22 2013 21:52:15 3-Critical T04.0 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=00:22:10:3a:7e:ed;CMTS-MAC=00:01:5c:50:46:42;CM-QOS=1.1;CM-VER=3.0;
Mar 22 2013 21:52:14 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:22:10:3a:7e:ed;CMTS-MAC=00:01:5c:50:46:42;CM-QOS=1.1;CM-VER=3.0;
Mar 22 2013 21:51:52 4-Error T06.0 RCS Primary DS Failure;CM-MAC=00:22:10:3a:7e:ed;CMTS-MAC=00:01:5c:50:46:42;CM-QOS=1.1;CM-VER=3.0;
Mar 22 2013 21:51:52 3-Critical T04.0 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=00:22:10:3a:7e:ed;CMTS-MAC=00:01:5c:50:46:42;CM-QOS=1.1;CM-VER=3.0;