| [Ultra/Lite] Rogers Lite internet slow since adding unlimited. I recently upgraded to Rogers unlimited offerings. I previously had a Lite internet with 25gb usage and just pay the overage rates up to max $100 since we use over 800GB a month. We also have multiple computers, smartphones and tablets.
The modem I used was the SMC G Gateway, Hitron modem and now I have the SMC N Gateway
Previously under the old arrangements we have never had any issues with speed. Ever since upgrading to this unlimited tier my internet has slowed to a crawl, at first I thought it was my tenants and kids being connected 24/7 downloading, but it is still slow after unplugging all of them and only connecting my laptop directly to the modem.
Called Rogers, they said it could be my modem, and said I need to pay more for a N modem to get better signal strength in my home, I reluctantly agreed to this. I first got the Hitron modem and it was even worse than my old SMC G gateway. I went back to the store the next day they gave me a used SMC N gateway, this one is slightly better but not much improvement.
I called again, this time they sent a tech out, the tech said my signal is weak and did a aerial line, but I see not much improvement in speeds. This tech suggested that some of the gateways the signal is really bad and that I should invest in a router and calling Rogers to put my modem in bridge mode.
I went to my local computer store bought some chinese brand Tenda router, called Rogers to put my modem in bridge mode and still only slight improvement.
I am suspecting now that Rogers is throttling me on purpose due to my high bandwidth consumption, now that they are only getting $51.49 vs $141.49 that I used to pay for the same level of service.
Any insights on this? |
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| Re: [Ultra/Lite] Rogers Lite internet slow since adding unlimite wow >800gb a month on lite...is lite suffice for youtube/netflix just wondering..or alot of downloading i guess |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 | reply to gstar_raw
Posting a speedtest would be helpful. Slow is a fairly subjective statement, Lite isn't that fast to begin with. |
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| »www.speedtest.net/result/2597566715.png
This is what I am getting now. Almost unusable. |
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| reply to gstar_raw
This is what I am getting right now, internet is almost unusable.
»www.speedtest.net/result/2597566715.png |
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 elitefx
join:2011-02-14
London, ON
kudos:1 | Rogers sent out a notice that they're moving some analog channels to digital to be completed by tomorrow (25th). Last time they fiddled with the channels the internet was effected to a certain extent. Don't know if this is the problem but I do know what happened last time to my Internet. |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 Reviews:
 ·Rogers Hi-Speed
| reply to gstar_raw
If that's the speed you're getting via an ethernet connection to the modem/router than you just need to keep harassing Rogers until they fix it. |
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1 edit | reply to gstar_raw
Rogers finally figured out the problem, I had a senior tech come out yesterday, its not my modem or set up. It was a nextbox that is causing the problem, as soon as he unplugged the nextbox the internet was fine back to the way it was. He plugged the nextbox back in and my internet slowed to a crawl again.
Looks like ill be returning the nextbox, as I do not use it anyways. |
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| That's hilarious. NextBox is such a failure. |
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Reviews:
·TekSavvy Cable
| said by BliZZardX:That's hilarious. NextBox is such a failure.
Nope...rogers needs to realize their SMC, hitron and cisco don't come with a internal MoCA filter like the motolola SB6141 does; I knew it had it for a reason and now I know why motorola chose to have an internal filter. That is what the issue was, the nextbox was doing what it was supposed to do, but the modem just didn't like the 1125-1500 MHz that the nextbox was leaking. These rogers modems have to be located outside the MoCA filter; only the SB6141 has the "right" to be located inside the MoCA filter. Anyway there is nothing wrong with the nextbox; the techs have to make a proper decision of where to put the MoCA filter such that the modem ends up being outside of the filter, that's all really. |
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| Yeah the tech replaced some splitter in my home, not sure if it is a MoCA filter, but my internet seems to work fine now with the nextbox on.
The only reason why I took the nextbox was the rep who switched my unlimited internet offered to give me my HD box at a lower rate if I go to store and switch my old Scientific Atlanta 4250HD for a newer nextbox and these problems began.
Anyways I am going to pay for something that reduces my performance of my internet connection which I use much more often then the nextbox. The nextbox will go back to the store today. |
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Reviews:
·TekSavvy Cable
| Yeah, they probably installed the MoCA in the right location after they realized their mistake. |
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| I am no expert in internet connectivity and cable networks, but why is it when I had the Scientific Atlanta 4250HD i had no issues with internet and now that I have a nextbox all these problems come up? |
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Reviews:
·TekSavvy Cable
| said by gstar_raw:I am no expert in internet connectivity and cable networks, but why is it when I had the Scientific Atlanta 4250HD i had no issues with internet and now that I have a nextbox all these problems come up?
The 4250HD doesn't leak the 1125-1500 MHz frequencies hence it doesn't cause interference issues with the modem, but the nextbox does leak 1125-1500 MHz frequencies and thus it causes interference issues with the modem. The MoCA filter needs to be installed to block the 1125-1500 MHz frequencies from reaching the modem and the street tap.
BTW the 1125-1500 MHz frequencies are used for the whole home PVR feature. |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 Reviews:
·Rogers Hi-Speed
| reply to technocar2
said by technocar2:said by BliZZardX:That's hilarious. NextBox is such a failure.
Nope...rogers needs to realize their SMC, hitron and cisco don't come with a internal MoCA filter like the motolola SB6141 does; I knew it had it for a reason and now I know why motorola chose to have an internal filter. That is what the issue was, the nextbox was doing what it was supposed to do, but the modem just didn't like the 1125-1500 MHz that the nextbox was leaking. These rogers modems have to be located outside the MoCA filter; only the SB6141 has the "right" to be located inside the MoCA filter. Anyway there is nothing wrong with the nextbox; the techs have to make a proper decision of where to put the MoCA filter such that the modem ends up being outside of the filter, that's all really. The MoCA filter is only required if the customer has Whole Home PVR service. It looks like the OP only had one box so it's unlikely that they had the Whole Home service.
Also the diagram you put up is a bit off. The filter needs to be installed at the point of entry in them home AND on the cable modem. The filter does not get installed on the outlet feeding the NextBox or else the Whole Home service won't work. |
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Reviews:
·TekSavvy Cable
| reply to gstar_raw
Even when there is no whole home service the nextbox still leaks the 1125-1500 MHz frequency because it does a search for the PVR; otherwise how will it know if the PVR is there or not. Only way to stop it would be through a firmware update but it may end up causing more issues than it solves for people who do have the whole home PVR system, so its just best to have a MoCA filter even when there no whole home service.
Honestly there is no other reason for why removing the nextbox causes the modem to function properly, it has to do with 1125-1500 MHz; I can't think of any other reason. |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 Reviews:
·Rogers Hi-Speed
| said by technocar2:Even when there is no whole home service the nextbox still leaks the 1125-1500 MHz frequency because it does a search for the PVR; otherwise how will it know if the PVR is there or not. Only way to stop it would be through a firmware update but it may end up causing more issues than it solves for people who do have the whole home PVR system, so its just best to have a MoCA filter even when there no whole home service.
Honestly there is no other reason for why removing the nextbox causes the modem to function properly, it has to do with 1125-1500 MHz; I can't think of any other reason.
The Whole Home PVR service has to be enabled by dispatch which turns on the feature on the terminal. If that hasn't been done, the WHPVR is inactive and the frequencies remain unused. There are many NextBox customers without WHPVR who do not experience interference issues. I also used to be one of them, let's not forget the "NextBox" equipment has been on the Rogers network for a long time and the Whole Home PVR service was only added about a year ago. |
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Reviews:
·TekSavvy Cable
| reply to yyzlhr
said by yyzlhr:Also the diagram you put up is a bit off. The filter needs to be installed at the point of entry in them home AND on the cable modem. The filter does not get installed on the outlet feeding the NextBox or else the Whole Home service won't work.
The example is for the scenario where there is just one nextbox. Because like I said it still leaks the 1125-1500 MHz even when there is no whole home PVR.
When there actually is a whole home PVR then you will still only need one filter but you just have to make sure that the leg feeding all the cable boxes has the MoCA filter; if that requirement is met then you don't need one before the first splitter; because it won't actually do anything as the one after the leg will block everything that needs to blocked. |
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Reviews:
·TekSavvy Cable
| reply to yyzlhr
said by yyzlhr:The Whole Home PVR service has to be enabled by dispatch which turns on the feature on the terminal. If that hasn't been done, the WHPVR is inactive and the frequencies remain unused.
Are you sure about that?
I thought it would do a search periodically to make sure there is a PVR for it connect to; if not then it won't connect. |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 Reviews:
·Rogers Hi-Speed
| reply to technocar2
said by technocar2:said by yyzlhr:Also the diagram you put up is a bit off. The filter needs to be installed at the point of entry in them home AND on the cable modem. The filter does not get installed on the outlet feeding the NextBox or else the Whole Home service won't work.
The example is for the scenario where there is just one nextbox. Because like I said it still leaks the 1125-1500 MHz even when there is no whole home PVR. When there actually is a whole home PVR then you will still only need one filter but you just have to make sure that the leg feeding all the cable boxes has the MoCA filter; if that requirement is met then you don't need one before the first splitter; because it won't actually do anything as the one after the leg will block everything that needs to blocked. The NextBox does not use the MoCA frequencies when there is no WHPVR. They are disabled by the firmware on the box when the WHPVR service is inactive.
There is no scenario where you would install a MoCA filter when a customer only has one NextBox as the MoCA filter is only required when a customer has WHPVR service and you can't have WHPVR service with just one TV.
Like I've stated earlier, the NextBox equipment is simply Cisco 4642 and 8642 which have been on the Rogers network for almost 4 years now. If they were leaking MoCA frequencies like you said, then everyone who has this equipment without the WHPVR service would be having service issues with their internet. |
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