|reply to BBL |
Re: High latency from 8-11 PM every night in Raleigh, NC
said by BBL:
• The same thing happens on two completely different modem/router combo units (though they will report the lag at different hops, which I don't completely understand...).
this could be due to dif mac ids, getting dif ip addresses, of which are routed differenetly.
your snr is almost to the level of concern (35db) but not quite. i have two tests you need to run.
- linemonitor, not well known, HIGHLY useful. set it for two days, it will email you results when done. very helpful in diagnosing. example: »www.hostmycalls.com/isptest/repo···me=feb23
»EarthLink DSL FAQ
»Where are the TCP/Web100 Network Diagnostic Tool Locations?
- choose the web100 test closest to you and paste results here
also, have you contacted direct support here?
Thanks for the reply.
I started a 48 hour test on the HostMyCalls tool, but I did not receive an email within 5 minutes as they mentioned I should (and it didn't go to my spam folder). So I'm not sure if it's actually running?
Here are the results for the Web100 tool: »i.imgur.com/zQKMVpH.png
-- Though this was taken outside of the lag window. I can run it again tomorrow during the lag.
I have tried contacting direct TWC support on DSLReports, and I was impressed at how quickly they responded. They just told me that a local person would get in touch with me, but everyone I have spoken to locally has just repeatedly said that they see nothing wrong on their end.
BBL, Your signal looks very good to me, your SNR(37-38dB) matches mine almost and your power levels are all within spec. So I am doubting your issue lies there.
Usually when its congestion the speeds will fall, like in my case I had 4Mbps on my speedtests with the high ping at one point. »www.speedtest.net/
Run a speedtest from that site or run one of dude's linked tests or both(preferably) during the high ping times and the results here.
Well you could give them the ip of the server that is having issues, that is why I did twice and on the second time I think I got a Tier 3 person with extra stuff and she went to the right people and it got fixed fast once they were made aware of it, never to happen again.
Thanks. I'm trying to reach out to them again (via the direct support forum). They said someone should be in touch with me soon; hopefully it will be someone that can understand this problem.