| [Speed Issues] Your mission, should you choose to accept it... As you may have seen from various postings (including my own):
- »[Speed Issues] Nightly slow speeds...
- »[Speed Issues] Unacceptable slow speeds during prime time
- Etc....
We have a serious problem with Charter Communications. Not only is there a clear capacity issue in several areas of the country, customer support refuses to acknowledge it. (Either that, or they really don't know about it, which is an even bigger problem.)
Anyway, I think the only thing left to do is start contacting the people in charge directly. Therefore, I would like to ask everyone to help in sharing any contact information you might have with people in authority positions at Charter Communication. It doesn't matter if it's email, phone, mailing address, office location ...it also doesn't matter if it's a low level manager all the way up to the CEO.
Let's start with the Company Leadership: »phx.corporate-ir.net/phoenix.zht···ovmanage. Anyone know of someone that can fish out their DIRECT email contact information?
I know it sounds extreme, but I don't know what path is left. Many of us have spent countless hours on the phone trying to get someone to understand the problem, and nothing is getting done. Obviously, I'm not advocating anything radical, unethical, or illegal. I simply mean to find a path of communication to the folks at Charter Communication that can actually help us resolve this issue. I hope that everyone will communicate in a professional and well-spoken manner, without hostility, so that our plight will be received in the manner in which it was intended. |
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| Re: [Speed Issues] Your mission, should you choose to accept it. All I can offer is some good luck in your quest!
Good luck!! |
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| reply to Amadeus
Yeah, Good Luck! |
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| reply to Amadeus
Assuming you are not the only one in your area with the problem and are using newer style modem with multi channel download streams, then you only have a few options.
If you are lucky enough to have some other internet provider then your best option is to change to them, get the promo price and wait until others say Charter is working good again in your area (this could be months or years in some cases), then change back. Let you money tell the story to the IPS.
I say this because the ISP's normally wait as long as they can (until people start dropping service) before they invest and upgrade the plant. During this time there are racking in the max profits.
Your other options is to call in and demand a lower price until it is working correctly, this is a long shot these days with the new management take it or leave it style.
Last call in and report the problem and wait. You will get no feedback if and when any work will be done, in most cases you will not be told there is any problems. This is the way the new management wants it.
As the others have stated Good Luck. |
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| quote:
Assuming you are not the only one in your area with the problem and are using newer style modem with multi channel download streams, then you only have a few options.
Sorry for the double-post.
This is the modem that I have right now: »www.motorola.com/Video-Solutions···20_US-EN
Do I need to upgrade? |
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| reply to mmainprize
quote:
Assuming you are not the only one in your area with the problem and are using newer style modem with multi channel download streams, then you only have a few options.
I'm fairly sure my modem is one of the newer ones since I upgraded it just last year, but your statement made me think of something: Are there tools out there for monitoring and/or getting statistics on what is going on with your modem? In other words, is there software out there that will provide more data on what is going on with the different channels, etc.? |
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| Charter made me remove my 6120 modem from their system when I downgraded from 100/5 to 30/4. I am now using a Cisco modem that is supplied by Charter. They would not allow me to use the Motorola 6120 just for your information. |
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| reply to Amadeus
That is a D3 modem and has 4 download channels and should be able to provide full speed. Your cable plant must be overloaded during prime time.
The issues could be that you have many people in your area that have the 100Mbps plans and are trying to fully use that speed each night. The cable plant just can't keep up. Even to many on the 30 Mbps plans can overload a system. Each channel can only supply 38Mbps so with 100's of users you need 100's of channels turned on for all to get full speed, but that is not the case if your speeds slow down at prime time. |
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Reviews:
 ·DIRECTV
1 edit | Another reason WHY Charter refusing to offer lower speed tiers is a HORRIBLE IDEA!
They should dump the 100mb tier, no need for it today at all.
This would be my selection of offerings
50mb/5 (for those that want to waste money and have a half dozen children on the internet at the same time. Instead of out playing in the fresh air)
25/3 (Mainstream plan) 45.00/mo everyday price
12/2 (Value oriented plan) 37.00/mo everyday price
2/386 (Budget plan) 23.00/mo everyday price. |
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| reply to Ryan818
quote:
Charter made me remove my 6120 modem from their system when I downgraded from 100/5 to 30/4. I am now using a Cisco modem that is supplied by Charter. They would not allow me to use the Motorola 6120 just for your information.
Does anyone know why this would be the case? I'm on the 30/4 plan myself. Did you see a difference in the speed when you switched?
Can anyone guess why Charter wouldn't want a 30/4 plan to use the 6120 (D3/4) modem? |
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| My guesses...
1. That's just the way it is under their new package system
2. Cisco is now the preferred modem in your area.
3. The Cisco has more capability than the 6120 (perhaps 8 ch DS bonding and they're rolling out 8 ch bonding in some areas).
4. All of the above
5. Any combination of the above. |
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| reply to horseathalt7
said by horseathalt7:Another reason WHY Charter refusing to offer lower speed tiers is a HORRIBLE IDEA!
They should dump the 100mb tier, no need for it today at all.
This would be my selection of offerings
50mb/5 (for those that want to waste money and have a half dozen children on the internet at the same time. Instead of out playing in the fresh air)
25/3 (Mainstream plan) 45.00/mo everyday price
12/2 (Value oriented plan) 37.00/mo everyday price
2/386 (Budget plan) 23.00/mo everyday price.
Wow! No one is commenting on the statement that Charter should dump the 100Mb tier as there's no need for it today at all?
Although I personally find no use for it in a home environment, I could see a use for it with some large companies that have a large number of systems running.
Each one of your offerings should be about $5 less, IMO. 
--
The Firefox alternative.
»www.mozilla.org/projects/seamonkey/ |
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 bradj
@comcastbusiness.net
1 edit | Requesting to step back in technology is a very bad idea.
If it wasn't for the monopolization by cable companies we would have gigabit everywhere.
Saying that 100mbit tier has no need is obviously a comment made by someone without a clue. |
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Reviews:
·DIRECTV
| reply to cork1958
With regards to the 100mb plan I was focusing more on the consumer end of their business. Yeah they could offer the 100 plan on a business offering but the price should be much higher.
Home users have no need for 100mb..AT THIS TIME. In the future that will be different of course. The only reason they offer it is more for marketing purposes than any real necessity by consumers.
Like the other poster mentioned the nodes are being clogged which is slowing almost EVERYBODY'S service when these very high speed folks (100 mb) are on line.
Not to mention that having EVERYBODY on that 30mb plan also is sucking up a lot of node room as well.
I would bet that if you gave customers the choice to pare back to a 12mb plan at the price I mentioned quite a number would return to that value oriented plan because it is what they need and more affordable too. |
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| reply to horseathalt7
I am an avid user of 30mb and we struggle. I would like to know what you mean by not having a need for 100mb.
I have 5 machines all using the web and work from home. Being in the IT field, my internet usages spike. I am dealing with the 30mbps due to us having the same problems listed in this thread. Has anyone had any results or any information? |
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Reviews:
·DIRECTV
| For folks like you I'd recommend a business plan tier. Like the 50/5 plan that Charter already has available.
You definitely count as a business user at home.
I was mainly concentrating on the consumer user side of things.
Charter business should be 50/5 and 100/30 or something like that. |
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 DrDrewSo that others may surf.
join:2009-01-28
SoCal
kudos:8 | reply to horseathalt7
If people don't need it, it's too expensive, and was just done for marketing then how are enough people using the 100mb tier to "clog the nodes"? |
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Reviews:
·DIRECTV
| Like I said you have most ALL Charter customers basically on the 30/4 tier now which I believe is the primary problem with slowing speeds during high traffic times, add the smaller number of 100 users and you have PROBLEMOS.
Offer a couple of more value oriented slower speed tiers and they will reduce the issues. There are PLENTY of people like myself that will opt for the slower speeds because that is what we can afford. |
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| reply to horseathalt7
I disagree. I'm the only one working from home, and a business plan is far more expensive. It's not a requirement for me to work from home, thus the company is not required to pay for my ability to.
I agree that they should add slower tiers, however! Just not remove the ones currently in place. |
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Reviews:
·DIRECTV
| said by Seiyorah:I disagree. I'm the only one working from home, and a business plan is far more expensive. It's not a requirement for me to work from home, thus the company is not required to pay for my ability to.
Can't you still write that off as a business expense? You should be able to technically since you are using the service for business. |
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