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| WOW_Dan I think I need your help Five months ago I switched from Time Warner to WOW because WOW offers a whole home DVR with the ability to record more than just two shows at a time. I don't want to switch back, but I am getting sick and tired of the constant disconnects.
To preface, I run an SSH server at home which I use to tunnel to so I have a private way to surf the internet when I'm remote. This worked without any issues for YEARS with Time Warner. I switched to WOW and it started dropping every few hours. I had the Arris Gateway replaced (Ultra TV) and it stopped for a few days, then started again, worse. Today I have experienced a drop of the tunnel every fifteen-twenty minutes.
I spoke with a Tier 3 person on the phone who told me that "running a server isn't a residential technology" which is untrue. I am not directing traffic to my home, I am using my residential internet for its purpose. The word "server" used for the SSH portion is less indicative of a server and more indicative of a standard setup that is commercially available to all homes using any modern routing equipment (basically any router in the world).
It took some doing but he agreed to allow me to use my own router instead of the internal Arris router, but after looking at this log I'm not sure if that's going to fix the issue... I wanted to see if you could do any kind of magic first.
I'm not a member at DSLReports, but if you get in touch with me in any other way, I can send you my information (account number, etc) and we can work around that.
DOCSIS(CM) Events
Date Time Event ID Event Level Description
03/25/2013 07:43 71000400 6 2-Way OK, UCID 11
03/25/2013 07:43 71000402 5 Cannot forward 2-Way traffic, NACO 1, Max CPE 10, eSTB Link 0
03/25/2013 07:43 2417164303 4 Video processor reset detected
03/25/2013 05:25 71000400 6 2-Way OK, UCID 11
03/25/2013 05:25 71000402 5 Cannot forward 2-Way traffic, NACO 1, Max CPE 10, eSTB Link 0
03/25/2013 05:25 2417164303 4 Video processor reset detected
03/25/2013 05:23 71000400 6 2-Way OK, UCID 11
03/25/2013 05:23 71000402 5 Cannot forward 2-Way traffic, NACO 1, Max CPE 10, eSTB Link 0
03/25/2013 05:23 2417164303 4 Video processor reset detected
03/25/2013 05:19 71000400 6 2-Way OK, UCID 11
03/25/2013 05:19 71000402 5 Cannot forward 2-Way traffic, NACO 1, Max CPE 10, eSTB Link 0
03/25/2013 05:19 2417164303 4 Video processor reset detected
03/25/2013 05:15 71000400 6 2-Way OK, UCID 11
03/25/2013 05:15 71000402 5 Cannot forward 2-Way traffic, NACO 1, Max CPE 10, eSTB Link 0
03/25/2013 05:15 2417164303 4 Video processor reset detected
03/25/2013 04:17 71000400 6 2-Way OK, UCID 11
03/25/2013 04:17 71000402 5 Cannot forward 2-Way traffic, NACO 1, Max CPE 10, eSTB Link 0
03/25/2013 04:17 2417164303 4 Video processor reset detected
03/25/2013 04:15 71000400 6 2-Way OK, UCID 11
03/25/2013 04:15 71000402 5 Cannot forward 2-Way traffic, NACO 1, Max CPE 10, eSTB Link 0
03/25/2013 04:15 2417164303 4 Video processor reset detected
03/25/2013 03:57 71000400 6 2-Way OK, UCID 11
03/25/2013 03:57 71000402 5 Cannot forward 2-Way traffic, NACO 1, Max CPE 10, eSTB Link 0
03/25/2013 03:57 2417164303 4 Video processor reset detected
03/25/2013 03:53 71000400 6 2-Way OK, UCID 11
03/25/2013 03:53 71000402 5 Cannot forward 2-Way traffic, NACO 1, Max CPE 10, eSTB Link 0
03/25/2013 03:53 2417164303 4 Video processor reset detected
03/23/2013 17:00 68010300 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=00:1d:d0:39:55:81;CMTS-MAC=00:01:5c:23:a5:0c;CM-QOS=1.1;CM-VER=3
03/22/2013 04:42 82000500 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:1d:d0:39:55:81;CMTS-MAC=00:01:5c:23:a5:0c;CM-
03/21/2013 04:01 71000400 6 2-Way OK, UCID 11
03/21/2013 04:01 71000402 5 Cannot forward 2-Way traffic, NACO 1, Max CPE 10, eSTB Link 0
03/21/2013 04:01 2417164303 4 Video processor reset detected | |
| That's my thread, there.
The only reason I came here to seek your help is that I got the runaround a number of times, had major issues with getting my UltraTV set up in the first place... the installs took forever or not at all, I got a bunch of credits due to the months of issues, etc.
I'm just tired and am wanting someone else to take a good long look at this and see if they can figure out why the only piece of the puzzle that has changed is causing such rampant disconnects. | |
 WOW_DanPremium
join:2011-03-24
Naperville, IL
kudos:22 | With your SSH client, do you have the option to set it to send a keep-alive every 30-60 seconds? I have seen this issue before, and it seems to be that the connection will time out if inactive for a period of time. The keep-alive being sent every so often should keep the connection open for you as long as you need. | |
| Sure, I use putty, so I have both TCP and programmatical keepalives, however, neither one appears to be keeping the connection alive.
It's almost like the firewall is aggressively clearing the port, but I know it isn't since I disabled the firewall at one point and it continued to disconnect constantly.
Is there anything in the above logs that give you a hand as to my troubles or do you need something more? | |
| reply to WOW_Dan
Tried turning my keep-alive up to the insane frequency of 30 seconds per tick, and again, timed out several times over the tunnel.
Sadly I know it's not the SSH server resetting as the logs are clean except for disconnection by peer (cable modem) -- and the software allows me to connect immediately once I've restarted the session. :-(
Again, the only thing that has changed in this equation has been two, count 'em two, UltraTV gateways, which leads me to the assumption that it's not something that's easily fixed... unless it's just a packetloss issue in Columbus that I am not seeing (since I don't run continuous pings while tunneled) | |
WOW_DanPremium
join:2011-03-24
Naperville, IL
kudos:22 | said by elricfate:Tried turning my keep-alive up to the insane frequency of 30 seconds per tick, and again, timed out several times over the tunnel.
Sadly I know it's not the SSH server resetting as the logs are clean except for disconnection by peer (cable modem) -- and the software allows me to connect immediately once I've restarted the session. :-(
Again, the only thing that has changed in this equation has been two, count 'em two, UltraTV gateways, which leads me to the assumption that it's not something that's easily fixed... unless it's just a packetloss issue in Columbus that I am not seeing (since I don't run continuous pings while tunneled)
Sending you a private message with steps from Arris that were used previously to resolve this. It sounds just like what we've done already, but I want to see whether or not it works doing exactly what they've listed to do.
--
Dan Della Terza
WOW! Internet, Cable & Phone
CMTS Operations Engineer | |
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