said by Arcticboy :
I also asked them to refund me the phone charges (the phone was so bad that I have not been able to use a phone modem I need for work with it, which was the main reason I got the phone line)
A phone modem is not very likely to work over VoIP. To get that to work you'd need a real phone line - and even then, more and more of the core transport in the network is VoIP based, meaning over time, that will likely stop working.
Not defending Distributel here - it sounds like the whole thing was mishandled on all of the other customer service issues.--
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