| [TiVo] Can't add my replacement TiVo box to my account I recently had my TiVo box replaced at the Hyde Park location because I was experiencing the channel not authorized issue described in the thread below.
»[TiVo] Channels Not Authorized Issues - Watertown, MA ONLY
At the time, neither I nor the RCN's support representative understood that it was not a hardware issue, thus our set top box was replaced. That old box was connected to a TiVo account so I had away access and could set recordings away from home. Now we have lost the connection to the box and neither TiVo.com nor their telephone support were able to add this new box to my account. |
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 rcnmanJason NealisPremium,VIP
join:2003-05-02
Herndon, VA
kudos:11 | PM me your TSN and the email account you want this associated with. We will get it fixed.
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Jason Nealis,
V.P. Engineering and Operations |
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| Thank you for your prompt response; I do appreciate it. I'll get you that information as soon as I'm back home again. |
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rcnmanJason NealisPremium,VIP
join:2003-05-02
Herndon, VA
kudos:11 | You should be good to go now. |
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| Thanks! Everything appears to be working well. |
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