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misterjim74

join:2013-03-26

3 edits

Internet Slowness Problem

I am currently on the 3 megabit plan. I am currently getting a download speed of 1169 kbps and an upload speed of 36 kbps I have tried restarting the modem and it doesn't seem to help. I have a Actiontec Mode GT784WNV Any ideas what the issue might be?

Here is the traceroute

traceroute to 74.97.72.***(74.97.72.***), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 te0-7-0-9.mpd22.iad02.atlas.cogentco.com (38.122.62.193) 0 ms 0 ms 0 ms
3 te0-0-0-4.ccr21.iad02.atlas.cogentco.com (154.54.31.105) 0 ms te0-2-0-0.ccr21.iad02.atlas.cogentco.com (154.54.31.101) 0 ms 0 ms
4 uunet.iad01.atlas.cogentco.com (154.54.13.138) 4 ms verizon.iad01.atlas.cogentco.com (154.54.12.46) 10 ms 10 ms
5 xe-1-0-4-0.NWRK-BB-RTR1.verizon-gni.net (130.81.19.2) 17 ms xe-1-0-6-0.NWRK-BB-RTR1.verizon-gni.net (130.81.17.109) 15 ms xe-1-0-4-0.NWRK-BB-RTR1.verizon-gni.net (130.81.19.2) 12 ms
6 P12-0-0.SCTNPA-LCR-01.verizon-gni.net (130.81.22.13) 21 ms 17 ms 20 ms
7 G2-0-2113.SCTNPA-HZTNPAHZ-ERXG13.verizon-gni.net (130.81.***.**) 20 ms 21 ms 21 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *

Broadband Status
Broadband Parameter Status
VPI: 0
VCI: 35
Broadband Mode Setting: ADSL2+
Broadband Negotiated Mode: ADSL2+
Connection Status: CONNECTED
Downstream Speed: 1169 Kbps
Upstream Speed: 36 Kbps
Retrains: 1
Retrain Timer: 0 Days, 0H:48M:56S
ATM QoS class: UBR
Near End CRC Errors Interleave: 465
Near End CRC Errors Fastpath : N/A
Far End CRC Errors Interleave : 15
Far End CRC Errors Fastpath : N/A
30 Minute Near End CRC Interleave : 355
30 Minute Near End CRC Fastpath : N/A
30 Minute Far End CRC Interleave : 0
30 Minute Far End CRC Fastpath : N/A
Near End RS FEC Interleave : 0
Near End RS FEC Fastpath : N/A
Far End RS FEC Interleave : 0
Far End RS FEC Fastpath : N/A
30 Minute Near End FEC Interleave : 1222
30 Minute Near End FEC Fastpath : N/A
30 Minute Far End FEC Interleave : 0
30 Minute Far End FEC Fastpath : N/A
30 Minute Discarded Packets Downstream : 0
30 Minute Discarded Packets Upstream : 0
SNR Downstream : 5 dB
SNR Upstream : 102 dB
Attenuation Downstream : 50 dB
Attenuation Upstream : 25 dB
Power Downstream 19.3 dBm
Power Upstream 11.3 dBm
Edited to remove IP addresss



Demonfang

join:2011-04-21
Spring Mills, PA
kudos:1
Reviews:
·DSL EXTREME

i'll just ignore that random upstream snr that is likely out of whack due to something else.

that being said, your downstream snr is very low, and the tx power is maxed out. try taking your modem out to the nid/demarc (phone box on side of house) and plugging it in there. post up stats with it plugged into the nid. if stats improve significantly, then there's an issue with your inside wiring. if it continues with the same stats, then you need to get Verizon to fix the wire.

given your approximate line distance of 15000 feet, 3Mbps should be doable.


misterjim74

join:2013-03-26

If i plug the modem into the box outside. How would i connect to the router from inside the house. I don't have wireless on my pc.

If a tech has to come out. Is that expensive?



Demonfang

join:2011-04-21
Spring Mills, PA
kudos:1
Reviews:
·DSL EXTREME

it all depends on where the problem is. if it's inside wiring, they will charge you; if it's outside, they won't.

as for connecting to computer from outside, either leave modem at computer and find a long phone cord, or put modem outside and find a long Ethernet cable.

if you have the inside wiring maintenance plan (or whatever it's called now), they won't charge to fix inside wiring.


misterjim74

join:2013-03-26
reply to misterjim74

Would replacing the phone wires from the modem to the jack help



Demonfang

join:2011-04-21
Spring Mills, PA
kudos:1
Reviews:
·DSL EXTREME

1 recommendation

it might, but unless the wire from modem to jack is in really bad shape on the ends, it shouldn't pose an issue.

what i always recommend: getting an adsl splitter put in the box outside (Verizon should do this free of charge), and running a "homerun" wire straight from the data port on the splitter to a dedicated wall jack near the modem, preferably using twisted pair cabling with shielding.


misterjim74

join:2013-03-26

i replaced the cord from the modem to the jack

VPI: 0
VCI: 35
Broadband Mode Setting: ADSL2+
Broadband Negotiated Mode: ADSL2+
Connection Status: CONNECTED
Downstream Speed: 1112 Kbps
Upstream Speed: 49 Kbps
Retrains: 0
Retrain Timer: 0 Days, 0H:39M:51S
ATM QoS class: UBR
Near End CRC Errors Interleave: 0
Near End CRC Errors Fastpath : N/A
Far End CRC Errors Interleave : 2
Far End CRC Errors Fastpath : N/A
30 Minute Near End CRC Interleave : 0
30 Minute Near End CRC Fastpath : N/A
30 Minute Far End CRC Interleave : 0
30 Minute Far End CRC Fastpath : N/A
Near End RS FEC Interleave : 0
Near End RS FEC Fastpath : N/A
Far End RS FEC Interleave : 0
Far End RS FEC Fastpath : N/A
30 Minute Near End FEC Interleave : 286
30 Minute Near End FEC Fastpath : N/A
30 Minute Far End FEC Interleave : 0
30 Minute Far End FEC Fastpath : N/A
30 Minute Discarded Packets Downstream : 0
30 Minute Discarded Packets Upstream : 0
SNR Downstream : 6 dB
SNR Upstream : 10 dB
Attenuation Downstream : 50 dB
Attenuation Upstream : 25 dB
Power Downstream 19.3 dBm
Power Upstream 11.3 dBm