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plencnerb
Premium
join:2000-09-25
Carpentersville, IL
kudos:3

1 edit

[RESOLVED] Windows Update Code 8024800A

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The screen picture is from a friends laptop. Its running Windows 7 Enterprise. As you can see, Windows Update is not able to search for new updates, and the error code that comes back is 8024800A.

I did a google search on that exact error code, and got nothing.

I have also looked into the event logs, but there are no Critical, Errors, or Warnings listed at all (I did clear all events before checking).

The other thing I did was to stop the Windows Update service, delete the file C:\Windows\WindowsUpdate.log and then re-start the service, as I wanted a clean log file.

Below is the code from that file. Not sure if it will help or not, but I figured I would post it just in case.

2013-03-2611:09:16:5331012120cAUTriggering AU detection through DetectNow API
2013-03-2611:09:16:5331012120cAUTriggering Online detection (interactive)
2013-03-2611:09:16:5331012c54AU#############
2013-03-2611:09:16:5331012c54AU## START ##  AU: Search for updates
2013-03-2611:09:16:5331012c54AU#########
2013-03-2611:09:16:5481012c54AU<<## SUBMITTED ## AU: Search for updates [CallId = {A7BA879E-6A86-4291-85A4-C23B3556BDC2}]
2013-03-2611:09:16:5481012b9cAgent*************
2013-03-2611:09:16:5641012b9cAgent** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
2013-03-2611:09:16:5641012b9cAgent*********
2013-03-2611:09:16:5641012b9cAgent  * Online = Yes; Ignore download priority = No
2013-03-2611:09:16:5641012b9cAgent  * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2013-03-2611:09:16:5641012b9cAgent  * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2013-03-2611:09:16:5641012b9cAgent  * Search Scope = {Machine}
2013-03-2611:09:16:5791012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-03-2611:09:16:5951012b9cMisc Microsoft signed: Yes
2013-03-2611:09:16:8911012b9cMiscWARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
2013-03-2611:09:16:8911012b9cMiscWARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
2013-03-2611:09:16:8911012b9cMiscWARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x80190194
2013-03-2611:09:16:8911012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-03-2611:09:16:9231012b9cMisc Microsoft signed: Yes
2013-03-2611:09:17:0791012b9cMiscWARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
2013-03-2611:09:17:0791012b9cMiscWARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
2013-03-2611:09:17:0791012b9cMiscWARNING: DownloadFileInternal failed for http://download.microsoft.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x80190194
2013-03-2611:09:17:0791012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-03-2611:09:17:1101012b9cMisc Microsoft signed: Yes
2013-03-2611:09:17:5151012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-03-2611:09:17:5471012b9cMisc Microsoft signed: Yes
2013-03-2611:09:17:5781012b9cAgentChecking for updated auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at http://ds.download.windowsupdate.com/v10/1/microsoftupdate/redir/muauth.cab
2013-03-2611:09:17:5781012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
2013-03-2611:09:17:6091012b9cMisc Microsoft signed: Yes
2013-03-2611:09:17:7961012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
2013-03-2611:09:17:8271012b9cMisc Microsoft signed: Yes
2013-03-2611:09:17:8271012b9cSetupChecking for agent SelfUpdate
2013-03-2611:09:17:8271012b9cSetupClient version: Core: 7.6.7600.256  Aux: 7.6.7600.256
2013-03-2611:09:17:8431012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-03-2611:09:17:8591012b9cMisc Microsoft signed: Yes
2013-03-2611:09:18:0461012b9cMiscWARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
2013-03-2611:09:18:0461012b9cMiscWARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
2013-03-2611:09:18:0461012b9cMiscWARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x80190194
2013-03-2611:09:18:0461012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-03-2611:09:18:0771012b9cMisc Microsoft signed: Yes
2013-03-2611:09:18:2021012b9cMiscWARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
2013-03-2611:09:18:2021012b9cMiscWARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
2013-03-2611:09:18:2021012b9cMiscWARNING: DownloadFileInternal failed for http://download.microsoft.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x80190194
2013-03-2611:09:18:2021012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-03-2611:09:18:2331012b9cMisc Microsoft signed: Yes
2013-03-2611:09:18:3271012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-03-2611:09:18:3581012b9cMisc Microsoft signed: Yes
2013-03-2611:09:18:3731012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2013-03-2611:09:18:3891012b9cMisc Microsoft signed: Yes
2013-03-2611:09:18:6231012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2013-03-2611:09:18:6541012b9cMisc Microsoft signed: Yes
2013-03-2611:09:18:6851012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2013-03-2611:09:18:7171012b9cMisc Microsoft signed: Yes
2013-03-2611:09:18:7951012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2013-03-2611:09:18:8261012b9cMisc Microsoft signed: Yes
2013-03-2611:09:19:0601012b9cSetupDetermining whether a new setup handler needs to be downloaded
2013-03-2611:09:19:0601012b9cSetupSelfUpdate handler is not found.  It will be downloaded
2013-03-2611:09:19:0601012b9cSetupEvaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256"
2013-03-2611:09:19:0601012b9cSetupSetup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256" is already installed.
2013-03-2611:09:19:0751012b9cSetupEvaluating applicability of setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256"
2013-03-2611:09:19:1381012b9cSetupSetup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256" is already installed.
2013-03-2611:09:19:1381012b9cSetupEvaluating applicability of setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256"
2013-03-2611:09:19:2161012b9cSetupSetup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256" is already installed.
2013-03-2611:09:19:2161012b9cSetupSelfUpdate check completed.  SelfUpdate is NOT required.
2013-03-2611:09:20:9941012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2013-03-2611:09:21:0251012b9cMisc Microsoft signed: Yes
2013-03-2611:09:21:1191012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2013-03-2611:09:21:1501012b9cMisc Microsoft signed: Yes
2013-03-2611:09:21:1661012b9cPT+++++++++++  PT: Synchronizing server updates  +++++++++++
2013-03-2611:09:21:1661012b9cPT  + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://update.microsoft.com/v6/ClientWebService/client.asmx
2013-03-2611:09:21:1661012b9cPTWARNING: Cached cookie has expired or new PID is available
2013-03-2611:09:37:0151012b9cEEHndlrFATAL: GetHandlerID failed with error 0x8024800a
2013-03-2611:09:37:0151012b9cEEHndlrFATAL: Parse failed with 0x8024800a
 
2013-03-2611:09:37:0151012b9cPTWARNING: PopulateDataStore failed: 0x8024800a
2013-03-2611:09:37:0151012b9cPTWARNING: Sync of Updates: 0x8024800a
2013-03-2611:09:37:0151012b9cPTWARNING: SyncServerUpdatesInternal failed: 0x8024800a
2013-03-2611:09:37:0151012b9cAgent  * WARNING: Failed to synchronize, error = 0x8024800A
2013-03-2611:09:37:0311012b9cAgent  * WARNING: Exit code = 0x8024800A
2013-03-2611:09:37:0311012b9cAgent*********
2013-03-2611:09:37:0311012b9cAgent**  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
2013-03-2611:09:37:0311012b9cAgent*************
2013-03-2611:09:37:0311012b9cAgentWARNING: WU client failed Searching for update with error 0x8024800a
2013-03-2611:09:37:07810121154AU>>##  RESUMED  ## AU: Search for updates [CallId = {A7BA879E-6A86-4291-85A4-C23B3556BDC2}]
2013-03-2611:09:37:07810121154AU  # WARNING: Search callback failed, result = 0x8024800A
2013-03-2611:09:37:07810121154AU  # WARNING: Failed to find updates with error code 8024800A
2013-03-2611:09:37:07810121154AU#########
2013-03-2611:09:37:07810121154AU##  END  ##  AU: Search for updates [CallId = {A7BA879E-6A86-4291-85A4-C23B3556BDC2}]
2013-03-2611:09:37:07810121154AU#############
2013-03-2611:09:37:07810121154AUNeed to show Unable to Detect notification
2013-03-2611:09:37:07810121154AUSuccessfully wrote event for AU health state:0
2013-03-2611:09:37:07810121154AUSuccessfully wrote event for AU health state:0
2013-03-2611:09:42:0391012b9cReportREPORT EVENT: {A3FF4E0F-4D67-4041-B461-F4F7A8629BF8}2013-03-26 11:09:37:031-05001148101{00000000-0000-0000-0000-000000000000}08024800aAutomaticUpdatesFailureSoftware SynchronizationWindows Update Client failed to detect with error 0x8024800a.
2013-03-2611:09:42:0541012b9cReportCWERReporter::HandleEvents - WER report upload completed with status 0x8
2013-03-2611:09:42:0541012b9cReportWER Report sent: 7.6.7600.256 0x8024800a 00000000-0000-0000-0000-000000000000 Scan 101 Unmanaged
2013-03-2611:09:42:0541012b9cReportCWERReporter finishing event handling. (00000000)
 

What else can I try? Open to any suggestions.

If anyone needs more information, please let me know.

Thanks,

--Brian

--
============================
--Brian Plencner

E-Mail: CoasterBrian72Cancer@gmail.com
Note: Kill Cancer to Reply via e-mail


craig70130
Premium
join:2004-04-27
New Orleans, LA

4 recommendations

Re: [WIN7] Windows Update Code 8024800A

With any Windows Update problems, I always start by:

Stopping Windows Update service.
Delete everything in c:\windows\softwaredistribution including all subdirectories.
Start Windows Update service and try again.


plencnerb
Premium
join:2000-09-25
Carpentersville, IL
kudos:3
That fixed it!

I'll have to remember that little trick.

Thanks,

--Brian


craig70130
Premium
join:2004-04-27
New Orleans, LA
reply to plencnerb

Re: [RESOLVED] Windows Update Code 8024800A



vlvtrope

@comcast.net
reply to craig70130

Re: [WIN7] Windows Update Code 8024800A

Thank you so much for this one. Tried all afternoon but this one did the trick. So stupid how you have to do silly, nonsensical things like this do make the computer work.

Oedipus

join:2005-05-09
kudos:1
said by vlvtrope :

Thank you so much for this one. Tried all afternoon but this one did the trick. So stupid how you have to do silly, nonsensical things like this do make the computer work.

It's not "nonsensical" and it's not like this issue affects all W7 computers. Just because sometimes you have to troubleshoot something does not make it "stupid," either.

Might I recommend »www.apple.com?


Geir

@ntebredband.no
reply to craig70130
Thanks alot! I just learned something new today :P


Fixedme

@bresnan.net
reply to craig70130
Worked instantly. Great work.


PJT

@comcast.net
reply to plencnerb

Re: [RESOLVED] Windows Update Code 8024800A

Perfect!!


Wilcox

@comcastbusiness.net
reply to plencnerb
Great solution. Thanks for this forum.

hectord

join:2013-07-12
Wao! Everyday I learn something new. It fixed the problem inmediately. Thanks a lot!