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Guspaz
Guspaz
MVM
join:2001-11-05
Montreal, QC

Guspaz to Nit Pick

MVM

to Nit Pick

Re: CRTC 2013-80 Optional Upstream Speeds, DSL Modem Cert

said by Nit Pick :

It's like false advertizing. They know the issue is there. They know you can't get the speeds, yet they try to hide it and play dumb.

Bell doesn't support third party routers on their service, so as long as they're dealing with their own direct customers, the fact the modem can deliver 50 Mbps in routed mode is sufficient for them to evade any charges of false advertising. With wholesale connections, where they can't claim to not support third party routers (since that's not their call), it's another issue.

Nit Pick
@videotron.ca

Nit Pick

Anon

Click for full size
LOOK. 3rd party router support
said by Guspaz:

said by Nit Pick :

It's like false advertizing. They know the issue is there. They know you can't get the speeds, yet they try to hide it and play dumb.

Bell doesn't support third party routers on their service, so as long as they're dealing with their own direct customers, the fact the modem can deliver 50 Mbps in routed mode is sufficient for them to evade any charges of false advertising. With wholesale connections, where they can't claim to not support third party routers (since that's not their call), it's another issue.

Sure they do. They have supported 3rd party routers for a long, long time. Maybe you just aren't aware of it, even after all these years. Learn something new everyday, eh?

PC-care has been around for quite a few years for the extra 8$ or so per month.

No one can deny that in it's current state the modem and/or Line card is "materially defective", regardless.

When people pay extra (Only Bell customers pay extra for this support), what does Bell tell them when they can't achieve the advertized speeds due to their "materially defective" hardware?

Do you think bell states to their beloved and cherished customers: "oh, our hardware is materially defective. Although you bought a 3rd party router, which we state that we do support, and for which you are paying extra. We also forgot to tell you that when when you bought our internet service and the pc-care add-on that due to the "material defective" hardware we can't really support you and what you bought. Nor the speeds we advertized".

"Yes, we knew about this for a long, long time, but we just happened to forget to mention this anywhere on our website, and we forgot to mention it on our PC-Care program, for which you pay extra for, that we have "material defects" in hardware that we can never truly support".

"Is there anything else Bell can help you with today"?


So, Guspaz, yes they support 3rd party routers. And yes, Guspaz, it is false advertizing on more than one level and on more than one service they offer.

They purposely HIDE IT.