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heels_fan
1.20.09 The start of Socialism
Premium
join:2003-02-07
Columbia, TN
kudos:1

[Services] Email issues

Anybody else having username/password issues this evening? I can log in at mail.yahoo.com and I can get mail on my phone....but not on my PC
--
everyone is born ignorant. some are born stupid, others achieve stupidity and the rest have stupidity thrust upon them.


burris
Premium
join:2000-08-22
Miami, FL
Yeah! Every so often they get wound up and start the password routine.

Sometimes it takes a few tries to get them to accept it although nothing has changed on my end.
I guess the Ides of March are here and it's time to for them to party.

knot

join:2009-02-08
Albany, GA
reply to heels_fan
I am having same problem this morning.


burris
Premium
join:2000-08-22
Miami, FL
Yep...It started again for me this morning..

Takes lots of patience to work through it.
I wish I could understand how a company as huge as they are along with all the attendant resources, can provide such crappy service....and at usurious prices at that.

stardotstar

join:2000-12-13
Barker, TX
reply to heels_fan
This is a Yahoo issue. It started when Yahoo took over mail. I was told this by tier 2 support. It will go away. I have not had it happen in a while.

They also advised logging into your mail via att.com, they said it somewhat re-verifies your user name and password. Is this blowing smoke, don't know because the last time it happened to me I did it and all stopped.


NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
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1 edit
reply to heels_fan
Beginning at ~07:30 CDT this morning (03/27) I see many "invalid username or password" entries in my hMailServer logs for att.net and bellsouth.net accounts. My Windows mail server polls several att.net and bellsouth.net accounts using the fpostoffice.isp.att.net server every 5 minutes 24/7. Due to the persistence of my mail server's polls, a connection is always eventually established and any mail in the inbox(es) gets downloaded. This is still happening @ 17:00 CDT, but I had not really noticed the problem until I read this thread and looked at the mail server log.

I can certainly see why this would be quite annoying for someone using a standalone email client (or if you were waiting for an important email to arrive). Anyone who really depends on the AT&T/Yahoo! email alliance has my empathy, because that used to be where I temporarily stored all of my incoming email before my local email server downloaded it.

I do want to thank you for starting this thread because it reminded me to check my email server logs, and I found several POP3 and SMTP dictionary attacks. I can now add the IP addresses of the offenders to a permanent block list (instead of using the mail server's auto-ban feature, which is more CPU intensive than a static block at the firewall).
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.

When governments fear people, there is liberty. When the people fear the government, there is tyranny.


burris
Premium
join:2000-08-22
Miami, FL
I found this interesting....

When mine goes out, which it keeps doing, if I forward an existing email to myself, it sends it and when I go to get mail, it begins to work again.


heels_fan
1.20.09 The start of Socialism
Premium
join:2003-02-07
Columbia, TN
kudos:1
reply to heels_fan
I sent and email from my Gmail acct to my bellsouth account. The first time I hit the receive button, it came in....no error.

But anytime after I hit the receive button, I get the user/pass error msg.

Wonder if David or anybody over in the Direct Support forum can help?
--
everyone is born ignorant. some are born stupid, others achieve stupidity and the rest have stupidity thrust upon them.


Hayward
K A R - 1 2 0 C
Premium
join:2000-07-13
Key West, FL
kudos:1
reply to burris
said by burris:

I wish I could understand how a company as huge as they are along with all the attendant resources, can provide such crappy service.

Years and years of practice at it.
--



NetFixer
Freedom is NOT Free
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join:2004-06-24
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Reviews:
·Cingular Wireless
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1 edit
reply to heels_fan
As I previously reported, I was using fpostoffice.isp.att.net for the mail server, and I was seeing many, many authentication errors in my hMailServer logs (and was still seeing them until a few minutes ago).

I did some telnet tests and found that (at least for my old att.net and bellsouth.net accounts) I could consistently get access with no authentication errors by using the (now officially recommended) inbound.att.net. I changed the settings in hMailServer (and in my SeaMonkey email client) and now I am not getting any authentication errors.

It would appear that AT&T is trying to force everyone into using inbound.att.net for POP3 access. FWIW, inbound.att.net is actually just a CNAME alias for a Yahoo! email server.

C:\>dig inbound.att.net
 
; <<>> DiG 9.9.2 <<>> inbound.att.net
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 24650
;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 0, ADDITIONAL: 1
 
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1280
;; QUESTION SECTION:
;inbound.att.net.               IN      A
 
;; ANSWER SECTION:
inbound.att.net.        683     IN      CNAME   pop-att.mail.yahoo.com.
pop-att.mail.yahoo.com. 141     IN      CNAME   pop-att.mail.am0.yahoodns.net.
pop-att.mail.am0.yahoodns.net. 142 IN   A       98.139.213.175
 
;; Query time: 0 msec
;; SERVER: 192.168.9.2#53(192.168.9.2)
;; WHEN: Thu Mar 28 23:45:37 2013
;; MSG SIZE  rcvd: 136
 

This worked for me, but of course as always, YMMV.
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.

When governments fear people, there is liberty. When the people fear the government, there is tyranny.

bcfromfl

join:2007-09-06
Youngstown, FL
reply to heels_fan
This is now Friday, and I'm still experiencing email issues...which began on Monday for us. I think this is the longest period of time I've ever experienced this problem. Usually it's resolved in a day or two.


NetFixer
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Reviews:
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said by bcfromfl:

This is now Friday, and I'm still experiencing email issues...which began on Monday for us. I think this is the longest period of time I've ever experienced this problem. Usually it's resolved in a day or two.

What server are you using for POP3? When I changed my email client settings to use inbound.att.net the authentication errors went away.

Here is an extract from my hMailServer log showing the authentication errors I was getting using the email server fpostoffice.isp.att.net followed by no problems when using inbound.att.net:


"TCPIP"5800"2013-03-28 00:02:46.557""Connecting to fpostoffice.isp.att.net..."
"POP3D"24247467"2013-03-28 00:02:46.901""207.115.11.18""RECEIVED: +OK <18260.1364446966@isp.att.net> (frfwpxc04) Maillennium POP3/PROXY server #5"
"POP3D"24247467"2013-03-28 00:02:46.901""207.115.11.18""SENT: USER username@bellsouth.net"
"POP3D"24247470"2013-03-28 00:02:47.073""207.115.11.18""RECEIVED: +OK"
"POP3D"24247470"2013-03-28 00:02:47.073""207.115.11.18""SENT: ***"
"POP3D"24247467"2013-03-28 00:02:47.260""207.115.11.18""RECEIVED: -ERR [AUTH] invalid user/password (error 999)"
 
"TCPIP"272"2013-03-28 22:29:54.056""Connecting to inbound.att.net..."
"POP3D"24328928"2013-03-28 22:29:54.946""98.139.213.175""RECEIVED: +OK hello from popgate-0.8.0.357900 pop118.sbc.mail.bf1.yahoo.com "
"POP3D"24328928"2013-03-28 22:29:54.946""98.139.213.175""SENT: USER username@bellsouth.net"
"POP3D"24128927"2013-03-28 22:29:55.009""98.138.197.212""RECEIVED: +OK password required."
"POP3D"24128927"2013-03-28 22:29:55.009""98.138.197.212""SENT: ***"
"POP3D"24208928"2013-03-28 22:29:55.259""98.139.213.175""RECEIVED: +OK 0 messages (0 octets)[nl]."
"POP3D"24208928"2013-03-28 22:29:55.259""98.139.213.175""SENT: QUIT"
"POP3D"24088928"2013-03-28 22:29:55.353""98.139.213.175""RECEIVED: +OK server signing off."
 



Here are telnet test sessions showing the same symptoms using first mail.bellsouth.net and then inbound.att.net:


webhost:/ # telnet mail.bellsouth.net 110
Trying 204.127.217.17...
Connected to mail.bellsouth.net.
Escape character is '^]'.
+OK (frfwpxc06) Maillennium POP3/PROXY server #71
user username@bellsouth.net
+OK
pass password
-ERR [AUTH] invalid user/password (error 999)
quit
+OK bellsouth.net closing POP3 channel
Connection closed by foreign host.
 
webhost:/ # telnet inbound.att.net 110
Trying 98.139.213.175...
Connected to inbound.att.net.
Escape character is '^]'.
+OK hello from popgate-0.8.0.357900 pop110.sbc.mail.bf1.yahoo.com
user username@bellsouth.net
+OK password required.
pass password
+OK maildrop ready, 0 messages (0 octets) (1289)
list
+OK 0 messages (0 octets)
.
quit
+OK server signing off.
Connection closed by foreign host.
 



Other than masking my actual email address (for spam control), these are the actual transcripts. But of course, YMMV.

--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.

When governments fear people, there is liberty. When the people fear the government, there is tyranny.


burris
Premium
join:2000-08-22
Miami, FL
reply to bcfromfl
I still share the problem.

I called AT&T yesterday and they told me because I could access the webmail, which I don't want to do, that the problem was my client and not AT&T.


NetFixer
Freedom is NOT Free
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join:2004-06-24
The Boro
Reviews:
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said by burris:

I still share the problem.

I called AT&T yesterday and they told me because I could access the webmail, which I don't want to do, that the problem was my client and not AT&T.

I guess that depends on AT&T's definition of "problem". If AT&T is deliberately trying to force everyone to use a Yahoo! email server (which webmail does), then it is a management decision, not a problem.
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.

When governments fear people, there is liberty. When the people fear the government, there is tyranny.


burris
Premium
join:2000-08-22
Miami, FL

1 edit
I do agree with you, but if that's the case, why don't they just shut down the pop servers and make webmail a must....which of course, I will then find another ISP.

It would be nice to get honest answers from them, but as you know, that's not part of their vocabulary.

What I forgot to say was that although I get the login error window every time I try to do so, the email seems to download regularly as soon as it hits their servers.


NetFixer
Freedom is NOT Free
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Reviews:
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The current symptom seems to be a lag problem with the email server connecting to the authentication server. If you (or your email client) keeps retrying, eventually the connection is made and you can reach the inbox. As I said in my original post in this thread, I didn't know there was a problem until I read this thread and checked my hMailServer logs. hMailServer just kept retrying until it got through, so I was in the dark about the problem (but changing to a Yahoo! server seemed to fix the authentication errors I was seeing). I also tried checking my att.net and bellsouth.net email accounts from my cell phone, and found that I also had to change the built-in email client to point to Yahoo! servers in order to not get authentication errors. I think that the reason that webmail does not have the current problem is because it is a Yahoo! server instead of an AT&T server.

I don't know why using a Yahoo! email server seems to work with no problems (at least for me), but a legacy AT&T/RBOC server has problems. It is very strange that a Yahoo! email server has no problems reaching the AT&T authentication servers, but a "real" AT&T server has such a low priority that the connection times out. I am assuming that it is a lag problem because when I do telnet tests to a "real" AT&T server, there is a noticeably delay before I get the authentication failure, but if I use a Yahoo! server (or inbound.att.net which is just a DNS alias for a Yahoo! server), the authentication is immediate.

If AT&T really is trying to force users to only use Yahoo! email servers, they could easily just change the legacy AT&T/RBOC email server hostnames to be DNS aliases for Yahoo! servers as they have already done with inbound.att.net and outbound.att.net.
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.

When governments fear people, there is liberty. When the people fear the government, there is tyranny.

bcfromfl

join:2007-09-06
Youngstown, FL
reply to NetFixer
said by NetFixer:

What server are you using for POP3? When I changed my email client settings to use inbound.att.net the authentication errors went away.

We're using mail.bellsouth.net. Are you saying that we should change that to inbound.att.net?


NetFixer
Freedom is NOT Free
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The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage

1 edit
said by bcfromfl:

said by NetFixer:

What server are you using for POP3? When I changed my email client settings to use inbound.att.net the authentication errors went away.

We're using mail.bellsouth.net. Are you saying that we should change that to inbound.att.net?

I am saying do whatever you wish. However, that fixed the current problem for me and for a client who called me about this current authentication error problem.

FWIW, I was using fpostoffice.isp.att.net, and the client was using mail.bellsouth.net. The difference with using inbound.att.net is that the "att.net" portion of the hostname is just window dressing; the actual server used by that host is a Yahoo! server.

The code below illustrates what I mean about the "att.net" being just window dressing:

webhost:/ # dig inbound.att.net
 
; <<>> DiG 9.7.6-P4 <<>> inbound.att.net
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 7631
;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 0, ADDITIONAL: 0
 
;; QUESTION SECTION:
;inbound.att.net.               IN      A
 
;; ANSWER SECTION:
inbound.att.net.        383     IN      CNAME   pop-att.mail.yahoo.com.
pop-att.mail.yahoo.com. 112     IN      CNAME   pop-att.mail.am0.yahoodns.net.
pop-att.mail.am0.yahoodns.net. 71 IN    A       98.139.213.175
 
;; Query time: 35 msec
;; SERVER: 75.75.75.75#53(75.75.75.75)
;; WHEN: Fri Mar 29 18:40:27 2013
;; MSG SIZE  rcvd: 125
 
webhost:/ # telnet inbound.att.net 110
Trying 98.139.213.175...
Connected to inbound.att.net.
Escape character is '^]'.
+OK hello from popgate-0.8.0.357900 pop101.sbc.mail.bf1.yahoo.com
quit
+OK
Connection closed by foreign host.
 

The code below illustrates that I get authentication errors with mail.bellsouth.net, but not with inbound.att.net (and yes, I did edit the transcript to mask my real username and password):

webhost:/ # telnet mail.bellsouth.net 110
Trying 204.127.217.17...
Connected to mail.bellsouth.net.
Escape character is '^]'.
+OK (frfwpxc06) Maillennium POP3/PROXY server #71
user username@bellsouth.net
+OK
pass password
-ERR [AUTH] invalid user/password (error 999)
quit
+OK bellsouth.net closing POP3 channel
Connection closed by foreign host.
 
webhost:/ # telnet inbound.att.net 110
Trying 98.139.213.175...
Connected to inbound.att.net.
Escape character is '^]'.
+OK hello from popgate-0.8.0.357900 pop110.sbc.mail.bf1.yahoo.com
user username@bellsouth.net
+OK password required.
pass password
+OK maildrop ready, 0 messages (0 octets) (1289)
list
+OK 0 messages (0 octets)
.
quit
+OK server signing off.
Connection closed by foreign host.
 

I can only tell you that changing to inbound.att.net works for me; the universal YMMV disclaimer is always in effect.

--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.

When governments fear people, there is liberty. When the people fear the government, there is tyranny.

bcfromfl

join:2007-09-06
Youngstown, FL
Tried switching to inbound.att.net, but would not work at all. At least with mail.bellsouth.net, it will eventually download email on the second or third try. We can only get email to our Dominant account -- both the others nothing the entire week...password failures.


NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
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said by bcfromfl:

Tried switching to inbound.att.net, but would not work at all. At least with mail.bellsouth.net, it will eventually download email on the second or third try. We can only get email to our Dominant account -- both the others nothing the entire week...password failures.

Sorry to hear that. I have not seen a single authentication error show up in my hMailServer logs since I switched to using inbound.att.net yesterday evening. And that application polls each email address every 5 minutes 24/7.

Just a thought, if your email address(es) were "@bellsouth.net) did you use the full username@bellsouth.net address as the account name in your email client when you tried using inbound.att.net? My recollection is that the mail.bellsouth.net server would assume the "@bellsouth.net" part of the account name since it was originally designed to only handle that domain, but the other AT&T and Yahoo! email servers must have the full email address as the account name (because by design they handle multiple domains and you must include the domain name as part of the account name).
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.

When governments fear people, there is liberty. When the people fear the government, there is tyranny.

bcfromfl

join:2007-09-06
Youngstown, FL
Just double-checked...yes, the full e-mail address is sent through each query.

oneirodyne

join:2004-09-03
Marietta, GA

1 edit

1 recommendation

reply to heels_fan
This BS started a week ago now. I can make my email client work with inbound.att.net but for my relative (whom I support) it will NOT work. Same exact email client, same settings.

ATT IS THE WORST COMPANY EVER.
Who could break email? ATT could break email!

Knock knock!
Who's there?
AT&T breaking your email!
AT&T breaking your email WHO? - WAIT why are you breaking my email???
Because SCREW YOU we're AT&T, and we FEEL like it.


NetFixer
Freedom is NOT Free
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join:2004-06-24
The Boro
Reviews:
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said by oneirodyne:

Knock knock!
Who's there?
AT&T breaking your email!
AT&T breaking your email WHO? - WAIT why are you breaking my email???
Because SCREW YOU we're AT&T, and we FEEL like it.

Some truths are eternal.
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.

When governments fear people, there is liberty. When the people fear the government, there is tyranny.


burris
Premium
join:2000-08-22
Miami, FL
This is where I am now....

I have "mail.bellsouth.net port 110...no connection security.
I set my mail to download every 1 minute.

If I try to log in, you know the drill....

So I never request get mail and as soon mail hits their server, it downloads immediately. I suppose I can live with that, so long as I get my mail. Sending has never been a problem.

What really gets to me is that they blame my client, Thunderbird, for the problem.

upb
Premium
join:2004-03-15
Carriere, MS
kudos:1
reply to heels_fan
Some of these problems could be associated with the difficulties Yahoo has been having for the last couple of months, as discussed at »thenextweb.com/insider/2013/03/0···porting-
hacking-incidents/

At least one person I know had his outgoing email blocked by Yahoo, after his account was hacked by the bad guys.


burris
Premium
join:2000-08-22
Miami, FL
reply to burris
Update..

I actually received a call from AT&T today. Nice young lady who was responding to a survey they sent regarding my last conversation with support. I told them in the survey that I found the rep to be very nice but did not give out accurate info and my email as well as countless others was not working.

Guess what....that's why she called. They have been getting complaints about the subject of this entire thread and they are aware of it and working to find out the problem.
They were also mystified when people were telling them even though they got the log in error window, that they, and as I mentioned earlier, had their email downloaded as soon as it hit their servers so long as they had their account settings set correctly..

So regardless of what the support trickle down philosophy tells you, they are aware and working to solve the problem.


burris
Premium
join:2000-08-22
Miami, FL
Update again....

This morning was the very first time I was able to hit get mail without the login error window appearing. The mail then downloaded.

Maybe! it's fixed for now.

Anyone else try it to see?


NetFixer
Freedom is NOT Free
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join:2004-06-24
The Boro
Reviews:
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said by burris:

Update again....

This morning was the very first time I was able to hit get mail without the login error window appearing. The mail then downloaded.

Maybe! it's fixed for now.

Anyone else try it to see?

I had been able to get around the authorization failure messages by just using inbound.att.net (AKA pop-att.mail.yahoo.com / pop-att.mail.am0.yahoodns.net), but I just tried telnet session tests for att.net and bellsouth.net email accounts using mail.bellsouth.net (which previously failed), and it seems to be working for me again.

webhost:/ # telnet mail.bellsouth.net 110
Trying 204.127.217.17...
Connected to mail.bellsouth.net.
Escape character is '^]'.
+OK (frfwpxc02) Maillennium POP3/PROXY server #35
user username@bellsouth.net
+OK
pass password
+OK maildrop ready, 0 messages (0 octets) (1289)
quit
+OK server signing off.
Connection closed by foreign host.
 
webhost:/ # telnet mail.bellsouth.net 110
Trying 204.127.217.17...
Connected to mail.bellsouth.net.
Escape character is '^]'.
+OK (frfwpxc05) Maillennium POP3/PROXY server #111
user username@att.net
+OK
pass password
+OK maildrop ready, 0 messages (0 octets) (0)
quit
+OK server signing off.
Connection closed by foreign host.
 

--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.

When governments fear people, there is liberty. When the people fear the government, there is tyranny.