Picture #1 |
Picture #2 |
Picture #3 |
Picture #4 |
A friend of mine has Time Warner cable in Oak Creek, WI. Let me try to give as much information as possible to help figure out what the problem may be.
For the modem, they are renting a Motorola SBG6580. Picture #1 shows the detailed information about the modem itself, and picture #2 shows the signal levels.
Connected to the gateway via cat5 cable are two desktops and at least one game system. I don't remember if its a PS2 or an XBox, but I know they have both. Connected via Wireless is a laptop, and at least one smartphone.
Picture #3 shows the results from speedtest.net. While this test was done from the laptop, similar results (very low upload) is also seen on the desktop, even with every other device powered off and not connected (verified this by looking at the dhcp server in the gateway device and verified that only ONE device was connected..the desktop I was testing from).
Picture #4 shows their bill. I added this to show how their internet package shows up to try to figure out what speed level they may be at. From what I can tell, the download is 15 MB, but it does not say what the upload speed should be.
Finally, I ran a Shaperprobe test as well, as I know sometimes the web-based speed tests don't always show the proper speed. That result is below
DiffProbe release. January 2012. Build 1008.
Shaper Detection Module.
Connected to server 38.107.216.47.
Estimating capacity:
Upstream: 1012 Kbps.
Downstream: 14833 Kbps.
The measurement will take upto 2.5 minutes. Please wait.
Checking for traffic shapers:
Upstream: No shaper detected.
Median received rate: 1008 Kbps.
Downstream: No shaper detected.
Median received rate: 14597 Kbps.
For more information, visit: http://www.cc.gatech.edu/~partha/diffprobe
My question then is this: Is my friends speed what it should be? I used to have TWC many years ago, but I don't anymore since I moved back to Illinois. I know they were always lower then other ISP's on the upload side, but only 1 MB? That seems low to me. I would think it would be at least 2 or maybe even 3 MB.
If its correct, and the package that my friend is paying for is 15/1, then all is well and this post can be closed. However, if it is instead 15/2, 15/3, etc, then what would my next step be to help my friend?
Finally, I do want to point out that my friend does live in an apartment complex. In their living room they have 2 coax jacks coming out of the wall. They don't have Cable TV at all, so should I try to switch coax plugs to see if that makes any difference?
Thanks in advance for any information or help that can be provided. Also, if more information is needed, please let me know.
One final question. If the package my friend is paying for is indeed 15/1, does TWC offer other options that include a higher upload?
--Brian