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ghost_face

@electronicbox.net

you can pay via online banking

Hello after reading your review and being a customer of theres for over a year now I would like to point a few things to you. First of all you can make online banking with them as they are registered with almost every bank in canada, the only thing is they require for the first 6 months of your service to be on a preauthorized plan after these six months you can remove yourself from this no questions asked on there end. As for the wait times this is a bit normal in order to keep the lowest prices availlable they cannot hire as many agents as Bell or Videotron could and there for cannot give the same time limits as you get from a bigger isp. Give them a few months and you will be glad you have changed to them you will have saved lots of money in the long run.


diskace
Electronic Box CEO
Premium,VIP
join:2002-02-21
kudos:3
Thanks for your feedback. Actually we adressed the wait time drastically for customer service and pre-sales over the past 2 months. We literally doubled our staff and hired an HR specialist to make sure we have enough staff at all time.

Average wait time for the month of march was less than 2 minutes.

We're still working on the support department. It's a little longer to train staff there and make sure they understand what they do.
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Electronic Box Inc. - Jean-Philippe Béïque
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