Hi guys and this is my first post - I've already read through a lot of the forums with questions/answers but I can't find my unique situation.
First of all I'm in IT and not Telecom so sometimes I'm a bit naive about certain abbreviations so please be kind.
My issue is a high latency and high ping on a new Verizon DSL line. The modem I first used was 6100G and now an Actiontec. All the modems we use are bridged so I couldn't get stats off of it, but I can connect a non-bridged modem and get stats if you so desire.
The steps I have take so far to resolve this are;
1. Changed Modem (3 different kinds, first 6100G then 2 different Actiontecs)
2. Check the blue pair for continuity (test came back fine).
3. This is a "homerun" so no splitters are being used and nothing is on the line.
4. I punched down the blue pair in a new jack (everything is terminated at the patch panel) just in case it was faulty.
5. We have Verizon come out and run a test up to the demarcation point and everything came back normal.
6. Can an internet test and found some issues that they couldn't pinpoint.
I wanted to punch down another pair at the D-mark but i don't seem to have the proper punch down tool. I've only used a 66 and 110 but this is a bit different. [included an image of the demark]
Basically this is an old building we are taking over and I'm not sure if I should just run a new line or punch down a different pair. I put a packet analyzer on our static IP and it returned an average of 5% packet loss with 250ms ping, which was over the course of 3 days. We are just having terrible service. Do you have any suggestions on which tool I need for this particular demark or is it just worth it to run a new line?
Also our line is towards the bottom, the green/yellow, green --> blue/white, blue