And this morning same thing like yesterday morning... 1mbps... At 9:30 my modem cycled by itself and when it came back it was capped at 1mbps. What is this ? Is Shaw doing tests ?
Just half hour ago, before my modem cycled my speeds were maxed out, WTF ?
PS; I just got to the bottom of this !!!!
Called in tech support again today. SHAW officially has a firmware issue with the CISCO 3825 modems. They currently have a temporary solution that fixes it for certain amount of time but every time they deploy this fix, it causes a massive surge of the system so most likely they fix it in the afternoon when people get back from work. Next day in the morning, it breaks again. They told me that they have contacted Cisco about this issue and awaiting a firmware fix from them. There is a solution for people who can't wait for the new firmware, just go and replace the modem with the SMC 3G. I personally prefer the Cisco over the SMC so im going to wait a bit and see what's up.
@Shaw_Alex, im not sure if you have access to the tech support files, but I made them describe my problem in detail in my ticket FILE at shaw tech support. If you have access to these files i can give you my ticket file number so you can see exactly what's going on in case somebody else is wondering.
ps2: I just found out the cause of my troubles:
Most likely the firmware is defective since my problems started exactly at this time...
PS3; Looks like the SMC has been updated already for reliability with a new firmware this February 2013. It might be a good device after this update ? I mostly stick with Cisco for the reliability part, but now it looks like SMC might have come back.
Link for details: »community.shaw.ca/docs/DOC-1714