 KoRnGtL15Premium join:2007-01-04 Grants Pass, OR | reply to KoRnGtL15
Re: [Speed Issues] Grants Pass, OR still getting slow speeds.... Slow |  Fast |
Well I was going to update once it was fully resolved. But, figured I would post up any ways. Over the last few days. I have been working with Charter on this problem. Had a tech that came out today and checked everything from top to bottom. Everything checks out fine on my end. Hardware, wiring, and signals. Upload and pings are fine. But, he definitely said I have a issue on the download side. Seen it for himself. I also logged my speedtest over time to show him. I get full speeds only in the early a.m. Example being 4, 5 6, 7 a.m. etc. My speeds are now even being effected in the day time from 11 a.m. on. I will be hearing from him with in a couple days. He escalated it to the higher ups as its beyond what he can do. In the mean time I wait and will be getting credits for service that is not working properly atm. I am on it like fly on dung and will continue now until its resolved. I could not get it out of him. But, deep down. I bet he agrees its a saturation issue but trained not to tell no matter what.
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 | My technician stated that congestion is a high possibility. Under Charter's agreements, when everyone is using the internet and it becomes "congested", their system will automatically "manage" the users who are using the most bandwidth. That is on Charter's official site.
It's disgusting. |
 shift_x join:2007-03-27 Grants Pass, OR | I can confirm extremely slow speeds here in the Grants Pass area.
I thought it was something local to my girlfriend's house, however when I came out here to my house (100mbit), the speeds are still terrible. 3 mbit down, 5.5mbit up. This is so far from being 100mbit that it's simply just silly.. been like this off and on for the last, oh, I dunno maybe a week. I was finally fed up and came out here to my house to re-download some games on my new laptop and voila, same speed results here. Pings around 150-200 to the head-end in Medford.
Was really hoping to get done and out of here in a third the time tonight, but, doesn't look like I will be that lucky.
It's been so great for so long now, it's just Murphy's law that I would actually NEED the faster speeds I pay for at my house, and I can't get them... but when the extra speed doesn't give me much benefit, it'll be peggin' 105mbit all day long.
*facepalm*
Hopefully it will fix itself like, an hour ago.
On a second note, I am thankful we got a new DVR box - the last one just simply died a few days ago without warning and had to get a new motorola unit. |