| [CFL] Modem reboots under moderate loadI have been having an issue for a number of months now where my cable/voice modem (SA DPC2203) will reboot when faced with a moderate change in upload or download traffic. I am on a 10M/1M connection with voice and normally do not exceed 50%-75% of the total available bandwidth.
The problem occurs when a user begins to download or upload a substantial amount of data, but I have not been able to isolate the cause to any specific application or system as being the problem. The modem shows the following events in its logs after restarting (the following details 4 separate reboot instances):
Wed Mar 27 21:33:22 2013 73040100 Notice (6) TLV-11 - unrecognized OID
Wed Mar 27 21:32:54 2013 82000400 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Wed Mar 27 16:17:41 2013 73040100 Notice (6) TLV-11 - unrecognized OID
Wed Mar 27 16:17:10 2013 82000400 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Tue Mar 26 17:01:42 2013 73040100 Notice (6) TLV-11 - unrecognized OID
Tue Mar 26 17:01:16 2013 82000400 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Tue Mar 26 15:08:08 2013 73040100 Notice (6) TLV-11 - unrecognized OID
Tue Mar 26 15:07:42 2013 82000400 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
I have had technicians visit my location in the past, and have done some work to improve line noise, as well as replacing the modem three times now. Here is the current statistics from my modem:
Downstream Status Operational
Channel ID 144
Downstream Frequency 627000000 Hz
Modulation 256QAM
Bit Rate 42884296 bits/sec
Power Level 0.8 dBmV
Signal to Noise Ratio 36.9 dBmV
Upstream Status Operational
Channel ID 3
Upstream Frequency 33000000 Hz
Modulation 16QAM
Symbol Rate 2560 Ksym/sec
Power Level 48.5 dBmV
I suppose what I'm asking here, is if there is anything specific I can have the technicians look at for the next (3rd round) of visits on this problem. Every time I call out to have someone visit, the problem appears to temporarily subside and returns back full force within a month or so. I'm concerned that every time I call on a new ticket that all the previous diagnostic work isn't being reviewed well and that I'm getting stuck in a diagnostic effort loop...
I apologize if any of my statements are unclear, as I am under the weather at the moment. |
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 BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:74 | I can fix this  I need you to open a direct forums thread here and include your IP address » Bright House Networks Direct also include your availability for a tech one last time.
And no worries on the clarity of your post and hope you feel better. |
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klb4321
join:2013-03-28
Melbourne, FL | reply to cams300
I am having the exact same issue with my Turbo Service (20M down 2M up) with Brighthouse Phone. I have had my cable modem replaced 4 times and a Tech out 3 times. Whenever I tax my connection with a big download my modem will reset. My cable modem is a Scientific Atlanta 2203C as well.
Any way I can get some help as well?
Thanks. |
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:74 | said by klb4321:I am having the exact same issue with my Turbo Service (20M down 2M up) with Brighthouse Phone. I have had my cable modem replaced 4 times and a Tech out 3 times. Whenever I tax my connection with a big download my modem will reset. My cable modem is a Scientific Atlanta 2203C as well.
Any way I can get some help as well?
Thanks.
Please don't cross post and see your other thread as I have responded to it
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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