said by Decko37:
the sales rep says they can't service their house because all the lines are in use... I've never heard this before, anyone know what she is referring to or does the sales rep just not have a clue what she's talking about?
That is possible and there may even be a waiting list with the local provider. Earthlink is a reseller and if there are no local lines/ports available then there is nothing to resell to your parents. See #2 in the FAQ below.
»DSL Availability & Troubleshooting
DSL Why can't I get it? FAQ
»Substitute "your telco" for Bell Canada (ON/QC/NWT/YT), Telus (BC/AB), Aliant (Maritimes), MTS (MB) or SaskTel (SK).
So you've tried all your phone numbers, and none of them come up as available in the ISP's web tool. But why? It could be due to one (or more) of the following reasons.
1) Too far - over 4.5 to 5.5km away from DSLAM
Reason: This is the most likely reason. You need to be roughly within 4.5km away from a DSLAM/RSLAM to sync at 1Mbps. If you have coarser gauge wire, you may be able to be 5.5km away, give or take a few hundred meters.
Fix: None. Wait until DSL service is implemented in your area.
2) DSLAM is full
Reason: This is the second most likely reason. ADSL is very popular! There are only so many DSLAM line cards for so many customers per neighborhood.
Fix: Keep checking every three months. People cancel, and equipment is upgraded all the time.
Who is the local Telephone provider?--
Whats the point of owning a supercar if you cant scare yourself stupid from time to time?