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pflog
Bueller? Bueller?
Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3
reply to EG

Re: [Signals] Balancing my own signal

said by EG:

They gave you the wrong numbers as they usually do...

What exactly am I asking for when I call to get the right ones? I specifically asked for the numbers at the CMTS.
--
"I drank what?" -Socrates


EG
The wings of love
Premium
join:2006-11-18
Union, NJ
kudos:10
You are asking for the correct info its just that many if not most of the phone reps do not know what they are looking at.


pflog
Bueller? Bueller?
Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3
Upstream SNR is 36.1. I asked if he was sure that was the upstream and then asked for the downstream and that's 35.8 (which jives with my modem's reported DS value).
--
"I drank what?" -Socrates


EG
The wings of love
Premium
join:2006-11-18
Union, NJ
kudos:10
Many times they quote the stuff polled from the modem, not the CMTS.


pflog
Bueller? Bueller?
Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3
said by EG:

Many times they quote the stuff polled from the modem, not the CMTS.

Ahh ok.
--
"I drank what?" -Socrates


EG
The wings of love
Premium
join:2006-11-18
Union, NJ
kudos:10
To me this is not surprising considering the typical training (or the lack thereof) of some of their employees...