LibraPremium
join:2003-08-06
USA
kudos:1
1 edit | [WIN7] BSOD - I wonder what caused this
BlueScreenView showing BSOD and the other problem |
I had a BSOD today (REGISTRY ERROR) while online, and a black screen the other day - I had to use the tower button to shut down. I used the BlueScreenView and have a ss of that. I also noticed that both incidents showed a PSHED.dll Platform Specific Hardware Error Driver
and showed mcupdate.dll (both in the bottom pane). I also noticed that everything in the bottom pane moved - I have no idea why.
Edit: I also noticed that both Top Entries have the following files highlighed in the bottom pane: ntoskrnl.exe and srv2.sys. The second entry also has win32k.sys highlighted.
When I reinstalled the OS recovery I used Add/remove to remove Mcafee and I also used the Macafee Removal tool, but I think I should probably use it again?
Can anyone tell from the BlueScreenView what caused this and If I can prevent it, or hopefully that they were isolated incidents?
Thank you.
Sincerely, Libra |
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 psafuxPremium,VIP
join:2005-11-10
kudos:2 | srv2.sys & win32k.sys if I read the fuzzy picture right. |
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LibraPremium
join:2003-08-06
USA
kudos:1 | Thank you. I noticed that too. Would you know if this is something that needs to be fixed and if so, how. Or if this might be an isolated incident?
Sincerely, Libra |
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Reviews:
 ·WestNet Broadband
| reply to Libra
There is a hotfix for one of those bugs, but it is relevant to certain parameters.
First:
Can you uninstall McAfee (if you have the licence key) and do a clean up of the system, even using the McAfee removal tool - »service.mcafee.com/FAQDocument.a···TS101331
Can you reproduce the BSOD without McAfee installed?
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The only thing necessary for the triumph of evil is for good men to do nothing - Edmund Burke
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LibraPremium
join:2003-08-06
USA
kudos:1 | Hi norwegian 
I had previously used add/remove to remove Mcafee and the Site Adviser and used the MCRP tool. I downloaded a new MCRP tool and ran it a few minutes ago - it said "removal complete" and I rebooted the computer.
I can't reproduce the BSOD - unless if I press the tower button to shut down improperly? I don't think that will give me a bsod, only the message that it was shut down improperly.
Should I wait to see if it happens again?
Thank you.
Sincerely, Libra |
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| reply to Libra
Download and install whocrashed it will analyse the dump file and tell you more about what has caused it.
»www.resplendence.com/whocrashed
»www.resplendence.com/download/wh···etup.exe |
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Reviews:
·WestNet Broadband
| reply to Libra
See if you can produce the crashes without McAfee installed.
Forced power downs aren't really the same thing.
Also if you want, upload the dumps to here and someone might be able to look more at what happened.
--
The only thing necessary for the triumph of evil is for good men to do nothing - Edmund Burke
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LibraPremium
join:2003-08-06
USA
kudos:1 | I can't really create the crash. I'm uploading the zipped minidump files now. Thank you.
Sincerely, Libra |
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old_techPremium
join:2013-03-31
Springfield, IL | Download "Whocrashed" from majorgeeks.com download repository, and it will analyze the dump file in a easy to read format, that you can find out what is going on. |
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Reviews:
·WestNet Broadband
| reply to Libra
Initially, there doesn't appear to be more than what is listed.
REGISTRY_ERROR, 0x51
»msdn.microsoft.com/en-us/library···85).aspx
•Download and install updates and device drivers for your computer from Windows Update.
•Scan your computer for computer viruses.
•Check your hard disk for errors.
APC_INDEX_MISMATCH, 0x01
»msdn.microsoft.com/en-us/library···85).aspx
•Download and install updates and device drivers for your computer from Windows Update.
•Scan your computer for computer viruses.
•Check your hard disk for errors.
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The only thing necessary for the triumph of evil is for good men to do nothing - Edmund Burke
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LibraPremium
join:2003-08-06
USA
kudos:1 | 
Restored Windows Updates that I haven't installed |
I just had Windows Update show all hidden updates. I don't want IE9 or IE10 and there is a Win 7 Platform update that gave some people problems. I think there is also a Windows Media Player update.
I don't know if it's listed since I haven't hidden it, but I also have an update for the Net Framework 4. Do I need that?
You will notice some drivers - one says it's for a Lenovo Think screen or something - my notebook is a Lenovo 3000 Essential G570, so I don't know if that Think if for my computer or not, even though Windows seems to. I think the logitech is for my mouse.
Do you think any of these have to be installed?
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I just had a problem that when I woke the computer at first my browser went online (so I could view an avast report), then when I tried to go online the browswer wouldn't fully load and nothing was responding. I did a hard shutdown. I looked at the event viewer and there was an error svchost.exe ProfSvc faulting module ntdll.dll and a ton of service control errors for schedule service, wuauserv, eaphost service, shellhwdetection and appinfo.
Since I did the hard shutdown, it seems okay.
I guess I'll run the antivirus. I just got a new harddrive - do I have to find that harddrive utility and run that?
Thank you.
Sincerely, Libra |
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LibraPremium
join:2003-08-06
USA
kudos:1 | I just ran a full antivirus scan and Malwarebytes Anti-Malware scan and no problems found.
Sincerely,Libra |
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